iTunes customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from iTunes.

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Viewing iTunes customer service reviews 1 - 25 out of 287
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27
Nov

Posted by [email protected]


on 11/27/17 at 3:16PM

A few days ago I had some spare change which I used at a CoinStar machine in a Walmart store to get an iTunes serial number. To my surprise iTunes pronounced the code as not valid. I have used CoinStar codes at least half a dozen times to buy music from iTunes. I have never had a problem doing so. But when I called iTunes customer service I was told I would have to return to Walmart and get the store to refund the amount. After more than 45 minutes waiting on the phone I was curtly informed by a "senior advisor" named Jean that it was not iTunes problem; that I should drive for half an hour to Walmart to get a refund of $9.29! Apparently neither Chrissy nor Jean had ever heard of a CoinStar machine. Meanwhile iTunes has charged my credit card for $11.99 for the CD I wanted to buy. I shall now have to block the charge, which I will do. Some service!

08
Jan

Posted by iTune


on 1/8/17 at 11:33AM

I am single men I don't have nobody to live with me I got charged 21.95 out of my account how you can help me with this and return my chargeback thank you

13
Oct

Posted by Anonymous


on 10/13/16 at 6:57AM

While checking my bank account this am I found a pending charge I investigaed and found this is and ID theft operation I have cancelled my debit card and will excepted no charges. I believe this is investigaed b apple as I found the fraud info on your web site.

06
Oct

Posted by Valerie metcalf


on 10/6/16 at 5:17PM

I don't appreciate politics in my face when I browse!!! Soecifically. Hillary and Mary blige!!!! May go to Spotify now! First thing that comes up when I browse!!!!

12
Aug

Posted by Anonymous


on 8/12/16 at 6:53AM

I called them, using your tips of how to reach an operator sooner. I found them VERY helpful and resolved my issue. Remember to call apple directly, and they will help you with the itunes issue!!

08
Jul

Posted by pianistlu


on 7/8/16 at 9:54AM

I am in China visiting. I have paid $20 to get 300 diamonds for the game Cooking fever. I got 600 diamonds in total including 300 for extra gems. I only used few. My daughter was also playing the game on another ipad. Next thing I know, 2 ipad synced and I lost all diamonds. I am going to make another purchase before the promotion runs out. It will be $20 for 300+300 extra gems =600 in total. Please refund me one of the $19.99+tax=21.39 back to my account. Thank you.

16
Jun

Posted by [email protected]


on 6/16/16 at 2:08AM

Please take a purchase on my credit card. It was 102.59 and it was for a background check program. I sent a message before but never heard!

24
Mar

Posted by Anonymous


on 3/24/16 at 6:51AM

Hi my debit card is wing charges feom I tunes two www ago $10.99 charge and to day I see a $ 2.99 charge . I looke at the songs and I never bought those sings . This is fraud to me . I tried to contact I tunes on many occasions and I got nothing . I really need to hear from some one about reversing these charges today , if not I will notify my bank and let them know to in whistle these un authorized charges on my debit card

09
Feb

Posted by Anonymous


on 2/9/16 at 1:22PM

Your rep. was excellent. Nothin g could be done to help me. Someone is using the I Tune cards to commit fraud. I thought you should know. The police have been notified and also bank.

Mrs. Joan Hurley

10
Dec

Posted by Google


on 12/10/15 at 8:07AM

Hello, My Name is Brittni k Williams Can Anybody Give Me Any Assistance can I Transfer all of my Music from my Computer to My iPhone what is the first thing that I need to do to Get This Started who can help me solve this issue This is RIDICLOUS That I'm Not Getting Any Help at all who can help me get started who can help me start this process who can Give Me Some help Getting started what is the first thing after I have Done everything what else do I need to do last can you help me.

18
Jul

Posted by [email protected]


on 7/18/15 at 5:46PM

I waited 30 minutes to talk to someone about being overcharges $21.39 on my bill. I gave up and sent my complaint about being overcharged to my master card company. To say that I am pleased with Apl/ITunes is incorrect.

Your customer service needs to be improved.

17
Mar

Posted by Blood pressure


on 3/17/15 at 9:14AM

How do I get a refund on a app that was ordered and not happy with?

14
Mar

Posted by Anonymous


on 3/14/15 at 1:42PM

Backgammon live is fraudulent. It is not a fair game and had defrauded me out of at least 400 dollars. I would like the money refunded. I will not play this game again. I appreciate your immediate attention. I will seek to enjoin your display of this game now that you have been informed of the problem. Mark glasser

11
Mar

Posted by Anonymous


on 3/11/15 at 8:16PM

This by far was the worst customer service that I have experienced in a while....hard to reach a representative, and 30 minute wait to speak with a person. Greatly disappointed.

27
Feb

Posted by Anonymous


on 2/27/15 at 9:37PM

Since January we are facing unload issues on renting movies. We enter the security code but the movie is not coming up for viewing. Now we have received the visa statement, we have realized the charges gone through. This was reported a few minutes ago. Appreciate if you can see this is being done. Also important enough to rectify the issue for future usage. Because since Jan we cannot rent movie. Thank you.

17
Feb

Posted by Anonymous


on 2/17/15 at 9:01PM

I just want to say I had a problem during a download and not being very proficient with my I Phone I called Apple. I was truly amazed at the coustomer service I recieved , not once but twice! I disconnected with my first helper and called back to an equally kind and knowledgeable person. My problem was solved in no time, with absolutely no help from me. My point is, thank you Apple for choosing knowledgable, caring and wonderful people to work your customer service! It's truly a refreshing experience to get help without the hassle! Job well done!

30
Jan

Posted by Anonymous


on 1/30/15 at 2:31PM

I have a simple question about my account..trying to use the credit I have in my account vs. buying music on my credit card. I cannot find an answer nor can I contact anyone by phone. This is MOST FRUSTRATING. Getting help should not be this hard

03
Dec

Posted by Spena


on 12/3/14 at 7:00PM

I have purchase the same ring tone twice for my iPhone 5s and it disappears. It is really frustrating will you refund my account! No help is available.

24
Nov

Posted by Fay Bass


on 11/24/14 at 10:31PM

Why can't I download a one hour episode of the Paridise- the last episode of the series.
Why do i have to wait 4 hours ????
I am not & do not want to belong to FaceBook-what does that have to do with I tunes?
I always seem to have a problem with downloading episodes
This is the last time I deal with you

10
Oct

Posted by Anonymous


on 10/10/14 at 9:19AM

Please don't take money on my debit card again I see Google passed on my account so many times take money please stop

02
Oct

Posted by Anonymous


on 10/2/14 at 12:47PM

Regarding . Cox changed channel to 3. Purchased movies r working better with 2.4 ghz. Had one glitch where iTunes indicated after 5 to 6 minutes of accessing movie that iTunes is not accessible. Tried to access iTunes immediately and got access. Way better than the buffering problem I had before. Wanted 2 let u know.

01
Oct

Posted by Anonymous


on 10/1/14 at 6:27PM

I bought an Apple TV and upgraded my cox internet service to the ultimate speed and bought a new modem router and a new Apple laptop and then bought movies from iTunes and cannot get access to movies I purchased. Spoke to a representative of Apple hotline and was advised that accessing purchased movies was something they could not fix. I would like a refund on all movies purchased. Nina Lee

27
Aug

Posted by Anonymous


on 8/27/14 at 6:43AM

I had 15.00 on ny phone paid 4.50 on candy crush then the 10.00 dollies got stole off my account I want to know how and why

10
Jul

Posted by frustrated


on 7/10/14 at 5:24AM

I do not have an I tunes account, never have had one. My debit card has been charged fraudulently for i tunes i have never received. I have been unable to contact i tunes directly to get assistance to resolve this problem. I have read on line fraudulent charges for i tunes is an ongoing issue since 2009!

07
Jul

Posted by Anonymous


on 7/7/14 at 3:23PM

I have a big problem I share a plan with my Grandaughter they hav it in a mess I can't use it because it has her info if I put my info in every thing gets chg to me

Viewing iTunes customer service reviews 1 - 25 out of 287
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