Posted by Anonymous
Thank you for posting this number. It was really helpful.
iTunes customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from iTunes.
19
Jun
09
May
Posted by Anonymous
I was charged 3times for 1 order on 4/23 you do not answer phone number on my credit card my email is [email protected] please get back to me as this is very wrong
Thank you
09
Apr
Posted by Anonymous
After buying a number of books using my password iTunes
says it is not valid. Why?
Apple keep changing the password rules and now I am so confused I keep trying my old password and the new one. None of which seems to be acceptable. As I have bought a considerable number of books from you I find that this is not good service.
I am a 76 year old reader and y eyesight is poor I can only read e books.
[email protected]. Password I have been using for the last year at least, is Mindiefour43 ot was changed by apple and now Mindie44. Very very confused and angry lady
As for the security code I have no hope of deciphering it
02
Apr
02
Apr
16
Feb
13
Jan
Posted by Anonymous
This number is good. Pressing 4 zeros worked as described. The agent was nice and efficient. Took care of my issue right away. Demetrius recapped my issues and provided me with options on how to possibly avoid issues going forward. He also followed up with an email.
It took the longest to find a number to contact iTunes. Everything else was smooth sailing.
24
Dec
Posted by dora
I PURCHASE FROM MOBILE DEVICE ON DOBLEDOWN CASINOAND POKER SLOT THE AMOUNT ON CHIPS 52MILLION AMOUNT 64.99 FROM I TUNES ID -ON 24/12/13 AT 8;00 AM ANDFAILTO DELIVER CAN YOU PLEASE HELP ME GETTING MY CHIPS BACK ON MY EMA i try to contact you but i dont know phone number my contact is australia nsw please urgunt responce dora ghanem
28
Nov
Posted by AnnieO
This is so fraudulent. On playing campus life, a bundle is 9.99, but when you enter a $10 iTunes gift card number, it says you don't have sufficient funds. I assumed it was because taxes, so bought the 4.99 bundles and less that of course are less bang for the buck. After being told I had a .90 cent balance I assumed once entering the 10.00 gift card again that 90 cents should more than cover tax. It told me insufficient funds again, when I went to check the balance it was only 10.00 not the 10.90 which is supposed to be there. It just loses any of your remaining previous funds so you have to keep buying the less bang for you buck packages. Somebody should really look into this. How many millions have they stolen from people doing this scam!! They need a damn class action lawsuit their way!
28
Oct
Posted by yasonn
I was out of town all weekend and my daughter was on her iPod at her Grandmothers house she was playing free games and then in the free games she was purchasing in app games at a total up to $800. She had no idea when she was in there and clicking things it was actually buying stuff for her littlest pet shop houses. When I got the emails I was in a panic I couldn't sleep I didn't know what to do. I was googling all night and found this website that told me to call this number. Called this number Sunday morning as soon as I got home and they were so very helpful And refunded me all my money back. And then she told me How to put restrictions on her iPod so she can't do this again. I spoke to a girl named Jennifer and she was so very kind and helpful and help me out.
22
Oct
Posted by Pandabear0102
I tunes keeps charging me for apps i dont have. I set all my restrictions and they keep screwing me over. I have called millions of times. I can never get through to anyone but a recording. Im getting tired of this. I tunes is destroying my mood. I wantmy money back but i feel like at the rate im going ill never get it. Better business bureau shoould know.
08
Oct
Posted by Anonymous
I am trying to cancel my itunes account and just got another charge on my account and no one is using it. The itunes support is giving me a hard time trying to get it cancelled. I have talked to supervisor after supervisor .. giving me the run around. I would like to start a class action law suit against Apple and its products ITUNES for fraudulently taking peoples money for no reason. I have read many complaints from others on the website having the same problem. Billion dollar company stealing peoples money.
03
Oct
19
Sep
31
Jul
Posted by Mableneace
Itunes is unreal! I cant believe they could do what they have to anyone....PEOPLE,they have completely taken over my ipad. Removed ALL our games, and icloud in settings on ipad,messages,facebook.... I can find no reason.tried to re-install apps,but keep getting pop-up to put in billing info. Just wiped out things on ipad,and even screwed with my email.....if i owe them something,i can find nothing out about it.no emails of purchases...complete rip off
20
Jun
Posted by Sally
I have redeemed an ITunes card and I've been able to spend some money but now when I try to buy something it doesn't go towards the gift card but it goes through the credit card on my apple account. I'm not sure what to do because it still says that there is money on the redeemed gift card but it isn't going through. Please email me. Thank you.
16
Jun
Posted by [email protected]
I can't seem to order anything since I lost credit card reported this and yet I can't seem
To te-connect with new card. I love I Tunes Anna
30
May
Posted by Anonymous
iTunes was great. my son has a galaxy s4 and daughter apple. They both got nailed on these app charges. Apple was fantastic and reversed the charges. GooglePlay is a bunch of criminals and they have alot to learn from Apple. We all learned a valuable lesson when the credit card came in. Its a future billion dollar lawsuit against some companies. Thank you Apple for understanding and not looking at our children as a money tree or cash register.
04
May
Posted by fredgar79
I think it's terrible that this cite cheats out it's users.
I can't count all of the times I've purchased something,
was charged for it, and never got to see it.
I am very disappointed at the service ITunes provides,
and I deserve a refund for the movies I was charged for, but ITunes never let me see.
24
Apr
Posted by Mm4
Just used this number and 0000 to talk to AMY at iTunes who is a wonder. My small child racked up $817.25 in purchases over the weekend while I was out and Amy got them reversed. What a relief.
Then she walked me through several different levels of security some of which were new to me and some I had tried without success - to make absolutely sure it can't happen again.
She told me that when I removed my credit card info after setting up a couple of legitimate apps for my daughter, it didn't go through because there was a charge pending -- important to know this: if you have a legitimate charge pending and you try to take out the credit card to secure the account from a child's purchases, IT WONT'T WORK, but you won't get a warning. It will just quietly re-insert your cc info.
Thank you, Amy and thank you Contact Help - I spent a bunch of time on iTunes and on Apple's support pages before I stumbled across this.
26
Mar
20
Mar
Posted by MAW
FACTS:
*I have an Itunes acct associated with my debit card and all settings are confirmed.
*My adult daughter has an Itunes acct associated with her debit card and all settings are confirmed.
*I have a credit card that has never been associated with an Itunes account but was used to make purchases in the Apple Store.
ISSUES:
My Itune purchases and daughter's purchases are confirmed by email indicating they are being charged to their respective debit cards. Instead, all charges show up on the UNASSOCIATED CREDIT CARD.
ACTIONS TAKEN:
Several calls to the Geniuses at Cust Service who say they will take care of the problem. After 4 months nothing is different. In order to stop the insanity, I had to cancel the UNASSOCIATED CREDIT CARD.
THE GENIUS'S SOLUTION:
The Genius in Fraud Department then cancels both accounts because they can't find their problem. And after listening to my tirade (of course I gave it to him - they deserve it); he hangs up on me
MY SOLOUTION:
Done with Apple - going to Samsung. Was on the brink of making an Ipad purchase - decision was made for me - going to SAMSUNG - too bad for the Geniuses at Apple - you lose. YOU DIDN'T HAVE THE SOLUTION TO THE PROBLEM!!!
04
Mar
Posted by Lunabug05
I order a Zoosk threw iTunes.. The site said I had a 3 day window 2 cancel and receive my refund.. I canceled 2day March 4 th and ordered on March 2nd.. My name is Lisa Cote.. I paid for 1 mth of which was 29.99 but I was actually charged 36 dollars and some change.. Seeing I can't SPEAK with a person I would expect a prompt response or I will get rid of iTunes all together this is just rediculous..
31
Jan
27
Jan
Posted by Roozette
Way back in the day Itunes didn't require an email address to log in. The problem is that now some songs won't play, even after repurchasing them under my current account. Called and spoke to Becky - wait wasn't long, she was personable and efficient, problem sorted out and completely resolved in under fifteen minutes, and she linked me on how to file for reimbursement for repurchasing songs as that shouldn't have been necessary. I am impressed and so grateful! Thanks, Becky!
