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A few days ago I had some spare change which I used at a CoinStar machine in a Walmart store to get an iTunes serial number. To my surprise iTunes pronounced the code as not valid. I have used CoinStar codes at least half a dozen times to buy music from iTunes. I have never had a problem doing so. But when I called iTunes customer service I was told I would have to return to Walmart and get the store to refund the amount. After more than 45 minutes waiting on the phone I was curtly informed by a "senior advisor" named Jean that it was not iTunes problem; that I should drive for half an hour to Walmart to get a refund of $9.29! Apparently neither Chrissy nor Jean had ever heard of a CoinStar machine. Meanwhile iTunes has charged my credit card for $11.99 for the CD I wanted to buy. I shall now have to block the charge, which I will do. Some service!


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