LG customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from LG.

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Viewing LG customer service reviews 26 - 50 out of 367
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03
Jan

Posted by alex2572


on 1/3/19 at 11:21AM

The TV failed after 2.5 years of use. As far as I can understand, the problems with the backlight of the display. All this time hung on the wall, was not subjected to any influences, the rules of operation were not violated. It seems to me that this is clearly a factory marriage. Your service center asked me for 25% of the cost of the TV for eliminating this malfunction, which is very expensive for me, so I wanted to ask if you don't want to fix this problem in a cheaper way, because I don't see my fault in the failure of the equipment ?

P.S. TV LG 49LF640V

20
Nov

Posted by jeffcartersr1


on 11/20/18 at 5:14PM

I currently own a LG 4. The only thing that I don't like is location of the styles. As I don't have finger nails. Which makes it difficult to access the styles. I've owned all of LG Styles phones. And the Stylo 4 is the hardest to get the styles which I use all the time.

05
Sep

Posted by Jacqueline Blackwell


on 9/5/18 at 10:51AM

My name is Jacqueline Blackwell, I reside in St Louis MO. I've been trying to get my drain hose replaced. First the service man came out Aug 29, 2018. The hose he put on got cut by some sharp object in the area. He has tried 3 different hoses each one got cut by the same object. Now I'm waiting on anither hose. I have duct tape on the hose until that one arrive. I've been using my vacation days for this repair. I feel this washer should be replaced because if this issue. I will be reporting this to the Better Business Bureau.

22
Jun

Posted by J. Till


on 6/22/18 at 9:27AM

I was thrilled about the purchase of my gas stove. Until, I needed it repaired. I phoned LG to speak to customer service for help. I got ABSOLUTELY NO HELP. They told me it only had a 12 month warranty unless I purchased an extended warranty. I did not have original receipt.I purchased stove from Lowe's. I called Lowe's corporate office and they were AMAZING!!!! The woman that I spoke to wad extremely helpful, kind, polite and was wanting to reslove the problem.She took down all my information and and extended a courtsey warranty. I thought that was extremely kind. I was thrilled. After reading all the complaints on LG appliances and dealing with LG corporate and custoner service, o e would think that they would want to jump through hoops to make customers happy!! LG has no problem taking your hard earned money and they will not back up their products. God forbid LG in wanting to do the right thing!! Where is LG's integrity???!!! If I were a major corporation, like Lowe's who carries LG I would NOT want to do business with them based on the absolute HORRIBLE Customer Service LG gives, or should I say the lack of. Lowe's has impeccable customer service and well trained corporate employees and I would think they would want associated business that they represent to have the same impeccable customer service as they do. I am extremely disappointed with LG and will never buy another product from them. But, I will continue to be a loyal Lowe's customer. And next time I purchase a major appliance I will look at only AMERICAN MADE!!!!

20
Jun

Posted by Thelma


on 6/20/18 at 9:39PM

I spoke to a customer support person, female, called Lexi. She was very helpful, understanding, respectful and solved by LG TV problem. The have had this TV for 9 years without a problem and expect another 9 years now. Thank you for training Lexi well and give her several stars.

Thelma Dixon

13
Jun

Posted by Anonymous


on 6/13/18 at 7:32AM

Worst experience ever with a company customer service. Hours on the phone on hold listening to the same song over and over and over. Trying to repair a recalled washer for six months now. In excess of 10 home visits by four different companies still not resolved and LG customer service does nothing. LG products may be good but you better hope you never need service on them because their techs are terrible and LG will not back up their product. They treat their customers awfully.

05
Jun

Posted by Fooled me once...


on 6/5/18 at 10:11AM

HORRENDOUS customer service! I have a top load washer less than one year old. On phone with them forever. (Not in US) I got a repair appointment 3 weeks from now. I will NEVER buy an LG anything ever again. THE WORST!

29
May

Posted by Anonymous


on 5/29/18 at 12:45PM

The absolute worst customer service I've ever attempted to use !

07
May

Posted by Anonymous


on 5/7/18 at 9:50AM

I have a lg commercial capacity washing machine and it's less then 2 yrs. old and has and continues to smell like mildew. I've tried every customer service number available multiple times only to be hung up on and told they are unable to hear me. The one person I was able to speak with told me to run the clean cycle 3 times and if it doesn't call someone for service. I am calling someone for service YOU, your the one who made and sold it, your the one that charge almost $1500.00 for it, YOU need to service it!!!

21
Mar

Posted by Anonymous


on 3/21/18 at 5:57AM

Worst customer service ever brand new dishwasher can't get repaired for at least 3 weeks

22
Feb

Posted by Glenn


on 2/22/18 at 11:03AM

Worst customer service I have ever encounted in 62 years ! Spend more time on hold that you do actually talking to someone . I can honestly say its the last LG product I ever buy and I plan on make sure eveyone I know is aware the poor quality of LG products and the even poorer customer service that they provide !!

29
Jan

Posted by Deme


on 1/29/18 at 5:38PM

I've been trying to get a brand new LG fridge that still has the plastic on it, fixed with no luck. It has a short in it. The repairman says it needs to be replaced. LG tell me the repairman needs to come back out and call the tech line while he is in front of the fridge. LG told the repairman to start by replacing the mother board and fan motor, if that doesn't work then to call them while he's with the fridge. The repairman is still waiting on those parts. I'm frustrated! And out to buy a new fridge so I don't lose another month of rent! I'll never buy another LG product!

23
Jan

Posted by kaybe


on 1/23/18 at 6:17PM

I have been without a 2 1/2 yr. old LG refrigerator for one month because no service people want to do warrantee work for LG in Ct. They say that they don't get paid or can't get the parts. I have gotten nothing but run around from LG. BUYER BEWARE!

18
Jan

Posted by Tachaack


on 1/18/18 at 10:53PM

The phone number on this site is functioning. Not so good customer service.

24
Dec

Posted by Anonymous


on 12/24/17 at 11:03AM

My boyfriend purchased a Retractable Bluetooth headset. He now has a darkened area on his neck directly where headset lays.Anyone else had this happen? Can he try another kind ? Haven't had this issue with previous headsets.I can send pictures of headset and his neck.Your attention to this matter is greatly appreciated.

08
Dec

Posted by Anonymous


on 12/8/17 at 9:55AM

Dear: Lg support staff I have been greatly wounded by the lose of my LgG4 , I understand from many others who have suffered the same lose that this is a common problem with the g4 a problem called the (boot loop) syndrome , while others are complaining I on the other hand would like to say that the Lg-G4 was an unmatched phone until I myself encountered the boot loop problem , I will not complain to you more will I bash the company over this issue however I will appeal to whome so every it may concern to please help , I understand that models come and go and that it could be that there is a phone made by LG that is as good or better that my favored g4 , I've spoke with many providers and I've even spoke with my Att provider and it only seems they want me to switch to apple or Samsung but it will never happen I'm loyal to LG ever appliance in my home is LG, currently the cost of phones are a bit pricey please help. Thanks for listening ( Clyde Wilson)

10
Nov

Posted by Misty


on 11/10/17 at 6:43PM

How do I unlock a LG G3 phone that is locked by McAfee I did a factory reset on it and have no idea what the code is to unlock it I have on the phone for almost 4 years now never had that trouble before and I have the phone attached to my computer so I cannot access anything it has logged on my phone and my computer I can't even access my email that's why I put my husband's email address on here

21
Oct

Posted by Gadgets514


on 10/21/17 at 11:18AM

am writing in reference to a bluetooth headset that was sent in for repair on October 5, 2017. The headset was deemed to be under warranty and therefor would be replaced in the event it could not be fixed. Unfortunately the headset which is model LG HBS-1100 in Black had to be replaced since it could not be fixed. I was contacted to advise me that the color i had could not be replaced and therefore offered a gold color. I explained to the rep that black or silver were the color i wanted as i do not like wearing gold. She offered me the LG HBS-F110 which was a nice gesture but did not meet my needs as i tend to lose those kind of bluetooth. I asked if I could go to the store and repurchase my headset and send the bill to LG and was told that this was not possible. I asked if I could requested the LG HBS-W120 but was denied that request and told that there is nothing else that can be done. Now i do understand that the model i asked for is $20 more expensive and i offered to pay for the difference but i do not want to get a model that i am not comfortable with. I have repeatedly called to get a solution but it seems that nothing was tried. It is like buying a black sneaker only to be exchanged for a pink one or downgraded. This is not acceptable and i feel cheated as a customer.

If i cant be given the same color of headset then a suitable options should be given.

29
Sep

Posted by Mrs P


on 9/29/17 at 11:20AM

I need to know how to get assistance replacing or fixing my washer that's nearly 3 yrs old and the bleach pour area rusted so bad ....the rest of washer fine this is a MANUFACTURED problem ...very disappointed
I have pictures etc

15
Jul

Posted by Anonymous


on 7/15/17 at 5:05PM

How do I download drivers for my LG441G tracfone. I can't get the drive to show when I hook up the usb cable to my phone. All it does is show it to be recharging. I simply want to take photos from phone and put on my XP computer. How do I do this? The stores tell me the cable I have should do that but it does not add the phone drive to MY COMPUTER. Please help. Could I just have bought a faulty cable odr what am I doing wrong? Thank you

26
Jun

Posted by Anonymous


on 6/26/17 at 4:55PM

The LG customer support website does not work. The live chat does not work and the email form never works. Calling them is equally useless. I have called numerous times and asked to be included on email chains about what is being done to fix my problems, but they never send me email updates.

I will NEVER buy an LG product again and I will make sure none of my friends and family buy any products of theirs. Their support truly is terrible.

11
Jun

Posted by Anonymous


on 6/11/17 at 7:44AM

This phone number is "disabled"!

10
Jun

Posted by JM


on 6/10/17 at 4:15AM

my smart phone that I purchased Jan 20, 2017 the speaker has alot of static. I received an email status from LG when I sent in for repair and the diagnosis is the phone will not boot up? what??? it booted up fine for me, there was a speaker issue!! I called them when I saw status online and spoke 2x to reps to let them know its not a boot up issue. both said phone is being repaired and will be tested to assure all working fine hmmmmm there is not one mention online or on phone that speaker was replaced or fixed. The phone is on its way back to me now I am not liking how this smells. The static noise better be gone.

09
Jun

Posted by Anonymous


on 6/9/17 at 11:47AM

LG Customer service truly sucks. DON'T EVER BUY AN LG PRODUCT!! The customer service is outside of the US and they people are pretty useless. They have no clue as to what is going on and you will be transferred to different business units. I wish I had read these comments before I bought the LG Fridge. PLEASE DO NOT BUY ANY LG PRODUCT.

01
Jun

Posted by Anonymous


on 6/1/17 at 6:59PM

Your Customer Service Is Deplorable.i Will Never, Never, Never Buy Another Lg Product Or Any Product That I Have To Deal With A Person In Another Country. The People You Hire Are Like Talking To Robots, They Just Don't Understand Anything

Viewing LG customer service reviews 26 - 50 out of 367
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