Bank of America customer service

Bank of America is an international financial services and banking institution based in Charlotte, North Carolina. BofA, as it is commonly known became an important part of the wealth management service industry when it acquired Merrill Lynch in 2008. Bank of America offers almost every single avenue of support imaginable including phone, chat, email and FAQ's.

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Customer Service

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Phone: 800-432-1000

  • How to reach a live person:
    • Speak, "Talk to an associate" when recording begins.

      Then, listen to the options and speak the department name you would like. If asked to speak a specific reason you are calling, just mumble. You will then be transferred to a live person.
  • Hours of Operation:
    • Mon-Fri: 7am-10pm (local time)
      Sat-Sun: 8am-5pm (local time)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Fraud Department

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Phone: 877-366-1121

  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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General Customer Service

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Phone: 877-231-9372

  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Legal Department

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Phone: 800-475-2025

  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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Office of the CEO

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Phone: 704-386-5687

  • How to reach a live person:
    • This is a direct line. The phone is answered by an advocate.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
    • This number allows a person to contact a representative directly in the CEO's office. This is especially helpful if you have exhausted your options with the regular customer service. You will reach the banking department but they can transfer you to the mortgage department if necessary.

User Reviews

08
Apr

Posted by Thomas


on 4/8/24 at 9:56AM

Our office represents an individual with a Bank of America account. We need an Authorization to Release of Information Form to obtain bank records. The Bank of America website has quite a few releases but not specific ones related to client bank account information, etc. Please let me know which form would suffice to obtain our client's records.

27
Dec

Posted by Jerry


on 12/27/23 at 8:08AM

I just received 2 checks from you with my wife's name on them and she passed away 2 months ago. I was wondering what to do about them

27
Apr

Posted by Anonymous


on 4/27/23 at 2:32PM

Davina batton told me that AQUA account was frozen. I never received an explanation why. It just stopped accepting money. If possible please contact asap

27
Feb

Posted by Anonymous


on 2/27/23 at 9:22AM

Been trying to get a hold of bank of America in cody wyoming

02
Dec

Posted by Anonymous


on 12/2/22 at 10:20AM

Your automated phone service ,is a peace of junk. It won't get you to where you want,

View all 616 Bank of America customer service reviews »
Customer Service Ratings

Based on 630 votes.

2.0

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Corporate Office

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Hours of Operation

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