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I was thrilled about the purchase of my gas stove. Until, I needed it repaired. I phoned LG to speak to customer service for help. I got ABSOLUTELY NO HELP. They told me it only had a 12 month warranty unless I purchased an extended warranty. I did not have original receipt.I purchased stove from Lowe's. I called Lowe's corporate office and they were AMAZING!!!! The woman that I spoke to wad extremely helpful, kind, polite and was wanting to reslove the problem.She took down all my information and and extended a courtsey warranty. I thought that was extremely kind. I was thrilled. After reading all the complaints on LG appliances and dealing with LG corporate and custoner service, o e would think that they would want to jump through hoops to make customers happy!! LG has no problem taking your hard earned money and they will not back up their products. God forbid LG in wanting to do the right thing!! Where is LG's integrity???!!! If I were a major corporation, like Lowe's who carries LG I would NOT want to do business with them based on the absolute HORRIBLE Customer Service LG gives, or should I say the lack of. Lowe's has impeccable customer service and well trained corporate employees and I would think they would want associated business that they represent to have the same impeccable customer service as they do. I am extremely disappointed with LG and will never buy another product from them. But, I will continue to be a loyal Lowe's customer. And next time I purchase a major appliance I will look at only AMERICAN MADE!!!!


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