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am writing in reference to a bluetooth headset that was sent in for repair on October 5, 2017. The headset was deemed to be under warranty and therefor would be replaced in the event it could not be fixed. Unfortunately the headset which is model LG HBS-1100 in Black had to be replaced since it could not be fixed. I was contacted to advise me that the color i had could not be replaced and therefore offered a gold color. I explained to the rep that black or silver were the color i wanted as i do not like wearing gold. She offered me the LG HBS-F110 which was a nice gesture but did not meet my needs as i tend to lose those kind of bluetooth. I asked if I could go to the store and repurchase my headset and send the bill to LG and was told that this was not possible. I asked if I could requested the LG HBS-W120 but was denied that request and told that there is nothing else that can be done. Now i do understand that the model i asked for is $20 more expensive and i offered to pay for the difference but i do not want to get a model that i am not comfortable with. I have repeatedly called to get a solution but it seems that nothing was tried. It is like buying a black sneaker only to be exchanged for a pink one or downgraded. This is not acceptable and i feel cheated as a customer.

If i cant be given the same color of headset then a suitable options should be given.


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