Cogeco customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Cogeco.

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14
Jul

Posted by Anonymous


on 7/14/20 at 11:44AM

I requeseted a new service for our new location over a week ago and thought I was covered but now I find that the necessary equipment is in the mail and I will be expected to make the hook up myself. Thus is not just a matter of plugging in a phone jack bit involves setting up a modem and PVR for Cable, Internet and Phone. I need it for this coming weekend when we will be moving in. I requested the service for Thurs Jul 16 but found out this morning that that there will be no service person available. This is unacceptable! I am 88 yrs old and my wife 84. We will need some form of communication in case of emergency when we move in on Sunday 19 July

30
Apr

Posted by Amy B


on 4/30/19 at 8:08PM

Since you changed the TiVo interface it is recording 12 - 16 programs a day that have nothing to do with our viewing habits. Not only that but despite my deleting the episodes it continues to record multiple episodes of shows I don't want - and cannot be deleted as a group, but only one at a time, which takes much longer than the old system. I cannot seem to find the path to prevent these from being recorded, they do not appear in to do list or any of the manage categories and when I did not 'clean it out' for 3 days it recorded 50 unwanted, multiple episodes of shows we have NEVER viewed. Unlike Netflix which makes recommendations based on actual viewing habits - this is simply annoying! Is there a way to disable it completely?
There are some features that are more efficient but general it is far from an improvement- and it would have been actual customer service if you had bothered to notify your customers, and provided a link to an on line guide.
Another reason for your users to complain about Cogeco - which could easily have prevented - if you cared or made the slightest effort - shame on you again!

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