Cogeco customer service

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Customer Service

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Phone: 800-267-9000

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Technical Support

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Phone: 866-879-7179

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    • 24/7
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User Reviews

14
Jul

Posted by Anonymous


on 7/14/20 at 11:44AM

I requeseted a new service for our new location over a week ago and thought I was covered but now I find that the necessary equipment is in the mail and I will be expected to make the hook up myself. Thus is not just a matter of plugging in a phone jack bit involves setting up a modem and PVR for Cable, Internet and Phone. I need it for this coming weekend when we will be moving in. I requested the service for Thurs Jul 16 but found out this morning that that there will be no service person available. This is unacceptable! I am 88 yrs old and my wife 84. We will need some form of communication in case of emergency when we move in on Sunday 19 July

30
Apr

Posted by Amy B


on 4/30/19 at 8:08PM

Since you changed the TiVo interface it is recording 12 - 16 programs a day that have nothing to do with our viewing habits. Not only that but despite my deleting the episodes it continues to record multiple episodes of shows I don't want - and cannot be deleted as a group, but only one at a time, which takes much longer than the old system. I cannot seem to find the path to prevent these from being recorded, they do not appear in to do list or any of the manage categories and when I did not 'clean it out' for 3 days it recorded 50 unwanted, multiple episodes of shows we have NEVER viewed. Unlike Netflix which makes recommendations based on actual viewing habits - this is simply annoying! Is there a way to disable it completely?
There are some features that are more efficient but general it is far from an improvement- and it would have been actual customer service if you had bothered to notify your customers, and provided a link to an on line guide.
Another reason for your users to complain about Cogeco - which could easily have prevented - if you cared or made the slightest effort - shame on you again!

Customer Service Ratings

Based on 116 votes.

2.9

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Cogeco customer service news
Mediaproxy's LogServer Heads to Cogeco

MELBOURNE, AUSTRALIA—Canadian-based cable operator Cogeco Connexions has acquired the LogServer platform for its next generation logging and monitoring requirements, Mediaproxy reports. The SDI system is set to be installed at Cogeco's ...

L'excellence du service à la clientèle de Cogeco Connexion de nouveau récompensé

MONTRÉAL, le 24 janv. 2017 /CNW Telbec/ - Cogeco Connexion est fière d'annoncer qu'elle s'est vu décerner quatre prix d'excellence en matière de service à la clientèle par le Service Quality Measurement Group (SQM) dans le cadre de l'édition 2016 des ...

COGECO CONNEXION DEPLOYS SEACHANGE FOR NEW GENERATION OF VIDEO SERVICES

ACTON, Mass. – SeaChange International, Inc. (NASDAQ: SEAC) today announced that Cogeco Connexion has rolled out its latest generation of on-demand television services on the SeaChange Adrenalin multiscreen television platform. Cogeco Connexion ...

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