Insight customer service

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Customer Service (Indiana)

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Phone: 800-273-0144

  • How to reach a live person:
    • Press 0
      Press 1
      Press # until their system gives up (took me 7 times)
  • Hours of Operation:
    • Mon-Fri: 9am-6pm
  • Email:
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  • Description:
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Customer Service (Kentucky)

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Phone: 888-735-0300

  • How to reach a live person:
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      Press # until their system gives up (took me 7 times)
  • Hours of Operation:
    • Mon-Fri: 8am-7pm
      Sat: 9am-5pm
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Customer Service (Ohio)

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Phone: 800-686-2200

  • How to reach a live person:
    • Press 0
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      Press # until their system gives up (took me 7 times)
  • Hours of Operation:
    • Mon-Fri: 8am-9pm
      Sat: 8am-5pm
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User Reviews

08
Jun

Posted by Anonymous


on 6/8/21 at 2:11PM

I have an account that was recently drained of approx. 500+ dollars. Some was on Google Play and a few sight offers also cash withdraws from an atm. I believe they had a new card issued to there address or along those lines. I also have been having a problem of someone using mal-ware to get into my accounts on my phone issuing card purchases on my Straight Talk account, Samsung account, Galaxy and Google accounts. I have recievieved a host notice i will attach if able. Thank you. Please reply..

01
Dec

Posted by Anonymous


on 12/1/19 at 11:40AM

I loaded my card for $240 2hrs later when I got to my destination I Couldn't use it at the hotel. Now I'm stranded away from home with no where to stay and he's later someone was stealing money off of my card purchasing amazon. I called and reported the problem. THe representative cancelled my card after I told him not to. I wanted to go to the ATM to take out what I had left on it before he cancelled the card. Then he tells me I have to purchase another card for $9.99in order to get my balance off of the card. They did not wave any of the fees for calling them to report theft on my card, or the stolen money, or the new card fees.I loaded $240 on my card never bought anything with it and ended up getting back a balance of $213 and change.This is insane. All I ask for is to be compensated the $26 and change back on my card.This card is suppose to be reliable. It is designed to take as much money from the customer as they can. I am going to report this to any and everyone who can help me. This is not right and unfair to me

18
Aug

Posted by Anonymous


on 8/18/19 at 7:42PM

I just receive my card Friday 16th. I'm unhappy with this card, charged a dollar to talk to customer service, my PIN number that I assign to my card didn't work sonI was charged a dollar each time my pin was denied. When I swipe the card for credit I was charged another dollar for useimg my money. So when I use all my money off this card I will cut it up. I'm glad I found all this out before depositing my paycheck onto it.


Unhappy customer
Cheri Spence

17
Jul

Posted by Shriley pirerce


on 7/17/19 at 12:21PM

It says my phone number not valid.. I just used card yesterday

31
Dec

Posted by Selencia shephard


on 12/31/15 at 8:43AM

I can not receive money off my card at all everytime i swipe its taking money but not giving any

View all 15 Insight customer service reviews »
Customer Service Ratings

Based on 103 votes.

3.1

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