Air Canada customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Air Canada.

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Viewing Air Canada customer service reviews 1 - 25 out of 157
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03
Mar

Posted by Lynda


on 3/3/20 at 3:19PM

Why can"t I reach customer service.I got your voice mail about being overloaded with calls.
I also cannot access aeroplan to book a flight. Goes to error page. my server and browser work fine. i HAVE HAD A TECHNICIAN CHECK IT. the problem is with AeropLan. I have tried the help line for Aeroplan twice and held THE PHONE for a hour each time. Since Air Canada has taken over the aeroplan and is winding it down there is great difficulty for its members. If you can help with this problem i WOULD MUCH APPRECIATE IT .

09
Jan

Posted by Sbasque


on 1/9/15 at 3:57AM

We were on our way from Atlantic Canada to Calgary and something unfortunate happened home which opted for us to travel back. We are in North Bay but a small Yorke dog needs to get to Calgary... Can you help? What are your opinions?

22
Oct

Posted by chandrasekharan


on 10/22/14 at 6:42AM

I am an artist, known by the pen name Chans. I was a former Executive Committee Member of the Kerala Lalitha Kala Akademi and a member of the Kerala Sahitya Akademi, both being governing bodies of art and literature in the State of Kerala, India. I had won various awards, including the first A.S Illustration Award in 2005. I had worked as Art Director in various films and has done illustrations for various prestigious publications such as India Today, Deshabhimani, Vanitha, Madhyamam, Malayala Manorama, Chithrabhumi,Janashakti, KalaKaumudi,etc. My paintings have been exhibited in various places such as Abu Dhabi and Canada to great acclaim, at various popular art exhibitions including the Kerala Lalitha Kala Academy State Exhibition (2004-05) and the Pen to Graphics Exhibition (2005). At present, I am working for Samakalika Malayalam Varika under the Indian Express group of newspapers.



Following an invitation from admirers of my work, I spent 48 days in Canada, visiting different provinces such as Alberta (Edmonton), Toronto and Newfoundland. Many of my original works and paintings were sold in these provinces, for a total sum of 7200 Dollars. I also conducted an exhibition at Newfoundland. After the exhibition at Newfoundland, I removed all the frames from my paintings and packed them (a total number of 65 paintings) in a hard shell box for transporting back to India. I also packed my work file for the publication I am now working for in the said box. The said hard shell box, containing the items mentioned above, was booked as luggage, along with another box, for my return flight trip to Calicut (Kozhikode). Other than that, I had a hand luggage, wherein my expensive acrylic paints, brushes, laptop, camera, tablet and the money received from selling my paintings were kept.



I boarded a flight operated by Air Canada from Goose Bay Airport (YYR) at 7.10 PM on 19-6-2014. The said flight being delayed due to bad weather, I missed my connecting flight from St. JohnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s NL Airport. I was neither offered a delayed flight from St. JohnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s NL Airport by Air Canada nor given accommodation so as to catch the next flight from St. JohnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s. Instead, Air Canada transported me to Toronto, a journey which took more than 4 hours, to see if I could get a connecting flight from there on the same day. However, there being no such connecting flight, I was forced to stay that day in Toronto, after having unnecessarily travelled those extra hours. On 20-6-2014, during the security check at Toronto Airport, I was forced to surrender my hand luggage containing the items above mentioned. and was told that my hand luggage would be returned to me at Calicut (Kozhikode) Airport.



Thereafter, I was forced to undergo the most harrowing journey of my life, without adequate money, food, toiletries or clothing at London Airport. I had to undergo hospitalisation after I reached home as a result of my miserable travel. In the meantime, when I enquired with Etihad airways at London Airport about my baggage, I was told that no information about the same had been received from Air Canada. After I reached Calicut (Kozhikode) Airport, I was shocked to learn that my luggage was missing. I had put in a claim with Etihad Airways on the said day itself. After I listed out the articles contained in my luggage of a total value, amounting to 46,913 Dollars.



Ten days later, Etihad Airways informed me that one of my bags was traced from Air India and that the other bags had not been passed on by Air Canada to Etihad Airways. All my original work was in the luggage that is still untraced. My work file was also in the luggage and so I could not submit them to my employers, thereby putting my job at risk. The other valuables that were in there, my paints, money, equipment, etc. are all gone. I contacted Etihad airways on a daily basis, but to no avail. I had also contacted Goose Bay Airport (YYR) but Air Canada informed me that my loading chart could not be given to me as the equipment was broken and thus luggage could not be scanned at the relevant time. Subsequently, Etihad Airways informed me in writing that it could grant only 600 Dollars to me as compensation for each of my baggage. This sum is ridiculously low and cannot in any manner compensate me for the loss of my original paintings. The estimated value of my valuable works will come to 39,000/- Dollars on the basis of the sums received by me by sale of my paintings in Canada.



Subsequently, on 10-7-2014, I received from Etihad Airways at Calicut airport my hand luggage in a severely damaged condition. All items, including the 7200 Dollars received by me from sale of my paintings, laptop, Ipad, etc. were missing from the said hand luggage.

On 1-7-2014, I made a complaint (Ref. No.ABDA-YVU576) to Air Canada in this regard. I sent various reminders, including two to Air Canada on 12-7-2014 and 2-8-2014. In the last reminder mentioned above, I requested nothing but that Air Canada should take all efforts to trace out my missing baggage, as a commercial airline with a reputation for doing its best for its customers and pointing out how valuable the creative works and equipments are to an artist like me. All required documents, including photographs of the damaged hand luggage traced out, were forwarded to Air Canada. However, apart from a communication on 28-8-2014 offering an apology and an attempt to cast the responsibility solely on Etihad Airways, Air Canada has done absolutely nothing in the matter.



It is obvious that both the airlines are trying to evade responsibility for the sheer negligence that has occurred in the matter. A blatant deficiency in service has occurred on the part of both the airlines in handing over my luggage to me. I am entitled to be compensated for the loss of my valuable paintings and equipments and also for the mental agony and anxiety caused to me by their actions and omissions. In view of their totally indifferent attitude,(Etihad Ref:267345) I had been waiting for the last three months to get a favorable reply from them, but they could not give me my luggage and even the compensation what I claimed. After three months, I was forced to tell the medias about it. And it become a hot news in all the medias.

I am left with no option but to take appropriate proceedings to get back my luggage or to obtain adequate compensation from the airlines.

















Mathrubhumi News TV

Painter to sue international carriers

Kozhikode: Painter Chandrasekhar lost 65 paintings due to the negligence of international carriers Air Canada and Ethihad Airways. to friends, he was returning to India after a 48-day trip to Canada, after successfully exhibiting his select artistic output of 4 decades. The canvases securely packed in a hard shell box, laptop, tablet, camera and $ 7,200, proceeds of painting sales, carried initially as hand luggage but changed to baggage at Toronto, were all missing on landing here. Worse was the of the 2 carriers, which kept on passing the buck to each other. They wanted him to settle for a compensation of $1,200, while he claims $46,913. He plans to approach the Consumer court.

03
Sep

Posted by Anonymous


on 9/3/14 at 7:34AM

Hi, I was taking AC7 from Vancpuver to Calgary on Sept 1. My seat no was 20C. I was really upset on that trip because the audip visual syst was tptally failed. Even though your crew member tried to fix it but ot was failed. I sat there for 12 hours withoit entertainment. It's sp bpring that I tried to sleep all the trip. I haven't prepared anythong to read and do. I don''t know how Air Canada can compensate for this. Hope to heat yoir reply soon.
Thanks
Siu Ngan Teresa Au Leung

25
Aug

Posted by jo


on 8/25/14 at 2:32PM

Asked tech svc air canada to help report a scam/fraud that wad taking place by cell phone and they basically said not my department. .. and contact us only for that type of service. ..then I requested if they cud relay where to call or cud there service place report for me..they then atomatically ended our chat...bamm....not limpressive?

16
May

Posted by Anonymous


on 5/16/14 at 9:23AM

I was 35 minutes on the phone try to get reservation from 11.30 am to 12.05 pm what is going on

13
May

Posted by Anonymous


on 5/13/14 at 1:01PM

If you could have any idea how much your phone lines with recorded messages irritate people, I am quite confident you would actually hire Canadian people (without accents preferable) to answer the phones and direct the calls to the appropriate center... there are hundreds of categories not covered in the spiel and no way to end the long spiel... and when you do say whatever, just to get rid of the recording and maybe by saying Problems and Complaints.... she never understands what I say.....after 4 calls, I finally got a person ....so I thought.... and I was cut off......... Irritating

12
May

Posted by Anonymous


on 5/12/14 at 3:54AM

don't you read comments? nobody can reach your airline over the phone.
are you so bad that you have to hide?more problems are coming soon!

23
Apr

Posted by musical


on 4/23/14 at 11:01AM

Waited for a long time (10 minutes) to talk to a person. He was there but didn't say a thing after the greeting. Had to hung up and wait for more.

I have been trying to talk to someone today, but not even a recording picks up.

21
Apr

Posted by Anonymous


on 4/21/14 at 9:21AM

I received an email today, ostensibly from Air Canada, saying my credit card had been charged for a booking I never made.Trying to reach someone at customer service I was cut off after a 45 minute wait I then called the Air Canada Montreal headquarters and was directed for customer service to a useless voice message. I finally reached an agent at Aeroplan who acknowledged the email and booking reference number was a hoax and told me to delete it (which I did). I WANT TO ENTER A VERY STRONG COMPLAINT REGARDING HOW IMPOSSIBLE IT HAS BEEN MADE TO SPEAK TO DIRECTLY TO A HUMAN BEING AT AIR CANADA CUSTOMER SERVICE.

10
Apr

Posted by Anonymous


on 4/10/14 at 7:49AM

it is almost impossible to reach this airline by phone - the worst !!

24
Feb

Posted by Anonymous


on 2/24/14 at 9:52AM

I used the call back feature for the second time today..Waited 1HR 9min called me back then it disconnected me........now i have to wait 1HR 30-50min
so i have wasted half of my day.
Trying to find out why you guys can overbook a flight and make people wait in another city overnight????????
can't get anyone to talk to...not very happy.
finally got through,....lady was very rude to me...treated me like i was stupid.......not happy with your airline at all..............

10
Feb

Posted by Anonymous


on 2/10/14 at 11:13AM

Last wednesday evening I flew from Santiago, chile to toronto. Keep in mind I am and altitute elite member. There were no priority tags but on my bag in santiago.
Upon landing in toronto my bag did not show up on the carousel. Further investigation by air canada came up with that my bag never left santiago at all. I finally received my bag on Saturday night. I am wondering what kind of compensation air Canada is willing to offer me. I was on flight 093. Name Colgoni. I changed my flight because of a family emergency and did not get compansated
for that.

Angie

03
Jan

Posted by [email protected]


on 1/3/14 at 8:28AM

I booked a return flight from Sudbury Ontario to Edmonton Alta back in Aug 18th 2013 for depart Dec 17/2013 & return Dec 31/2013 paid for on same date. Confirmation # NNMQIR. Arrived & couldn't access my boarding pass at Kiosk to leave Edmonton in the Dec 31/2013 so asked an employee @ 5:00 am what was wrong my flight was due to leave at 6:05 am, she was very rude & said that flight was boarded at 4:45 am ??? I had to pay $169.50 & take a flight at 8:00 am . While waiting for my 8:00 am flight over the loud speaker they were calling for people after 6:00 am for a flight that was leaving for Vancouver at 6:30. I have flown to & from Edmonton many times since all my kids & grandkids live there & have always only needed to be there 1 hour before. On the 31st my son said he had never seen it so busy. They were selling tickets right there & I believe they gave my seat away even though I had paid for it back on Aug 18th/2013. I expect to be reimbursed & if not I'll be contacting my lawyer!!!

21
Dec

Posted by facuul


on 12/21/13 at 6:51AM

i wonder why air canada have this phone# if they dont answer it

30
Nov

Posted by Anonymous


on 11/30/13 at 7:49PM

Customer service - what customer service? A money grab is all I see. I wanted to cancel my daughter's flight and was told that I had to cancel my flight too, then rebook it. Of course, I didn't get the same rate and had to pay an extra $400.oo - BUT - they had $500 of my money already, in flight credit, but I couldnt use it because my daughter made the reservations, but I paid for them!! Small wonder they cant keep their customers. I don't believe any of their promises and will never travel with them again.

11
Nov

Posted by Manny


on 11/11/13 at 8:58AM

Worst Airline ever! Customer service is now in India where they read you exactly what you can read online yourself. Then they patronize you telling you they know how you feel. Could not get my bag on my flight due to the tight 5 hour connection. My bag again missed the flight the next day even though I was told my bag was on it's way in. Today I am told that my bag should be on the flight and then it will take an additional 24 to 48 hours to clear customs even though I have perishable items in my bag. Fly anybody else you will be better off!

24
Oct

Posted by Anonymous


on 10/24/13 at 2:07PM

SAVE YOURSELF THE ANXIETY BOOK WITH WESTJET OR AN AMERICAN CARRIER! This ignorant, abhorrent airline does not deserve anyone's hard earned money. I think this overpriveledged airline should have been allowed to go bankrupt years ago! Staff at every level take pride in your pain, we had our connecting flight delayed, delayed delayed, until they finally told us our connection to the US could not be met, and that oh too bad, its a long weekend, we are oversold and full on all flights, so you cant go till tomorrow. I flipped out, asked for a manager who, after hiding in his hole for over an hour finally came out with his condescending attitude, and basically told us too bad, go online and try to find another flight! Why do consumers insist on supporting this airline, boycott them! If Canadians would start to stand up for their rights and tell the government enough is enough, the rules need to change to the consumers benefit, not the airlines! The customer service resolution process does not even exist with these idiots, CS should not even be allowed as a claim, you are given the runaround with rude Eastern province reps who clearly are jealous of the West, and use their pompous behaviour to their benefit! This is the only industry where rudeness is allowed to prevail, any other CS agents would be terminated on site! I HATE THIS AIRLINE, and am in the process of cancelling an already scheduled flight for XMAS with them, save your airmiles, ask which airline airmiles is booking you with run far away you will get there faster if they say Air Canada.

11
Sep

Posted by Anonymous


on 9/11/13 at 11:45AM

i wanted to purchase a headset on a trip with cash, i was told only credit card .
i had exact change , but was told credit card only this is easy ,the sign of the times
etc etc.
now if you want customer service you can't phone you have to write or fax according to Zara and her supervisor Aaron.
i have been on hold for a while to try and talk to someone

10
Sep

Posted by Anonymous


on 9/10/13 at 11:20AM

We have never had such a bad experience in customer service as we did in the Vancouver airport in the morning 9:30 am on 9th of Sep 2013. There was a Long line, where only one was counter served, at which only one Korean woman, without a name tag, who not speak english well, was working. When we had questions for her, she waved her hands and answered"wait wait wait" with no patience and not even looking at us. There was Messy management, three line ups that were all over the place. One customer was yelling. We talked to the manager on duty, Elaine, she did not show any concern about how the customer felt . We are aero plan members and very disappointed about this service and the checking in management. If given the option¡ê¬We will not choose this Airline again!

28
Aug

Posted by melissa


on 8/28/13 at 5:15AM

What a sloppy, untrained, group of corporate welfare bums. No answers to questions, skirt issues, and change the rules as they go along regarding baggage allowance. Only people who can't get jobs at responsible, honest companies would work for this entitled, mismanaged wreck. Shameful group where beligerent is the rule of the land.

20
Aug

Posted by Sara


on 8/20/13 at 10:52PM

Called the airline to change my flight after finding out that the flight they had me on was over-sold. I was yelled at over the phone by a customer service representative and then hung up on ... TWICE!! Waited in total an hour and finally got someone to file a formal complaint for me. Will NEVER be flying with them again.

25
Jul

Posted by Anonymous


on 7/25/13 at 8:56AM

Called once was asked to leave a number,if I prefer to, picked this option and AC rep called me back in allotted time Very satisfied with service

22
Jul

Posted by Anonymous


on 7/22/13 at 5:55PM

The absolute worst customer service ever and the most dysfunctional website all added up to hours of waiting. I would never use this airline again

18
Jul

Posted by Anonymous


on 7/18/13 at 4:30PM

This 'world-class' airline currently has an online system that is not functioning as it should ie I am unable to book a ticket. I have now been on hold for over an hour and still can't buy a ticket.

Where's the competition? Air Canada must now be so easy to outperform at least as 'customer service is concerned.

Viewing Air Canada customer service reviews 1 - 25 out of 157
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