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We have never had such a bad experience in customer service as we did in the Vancouver airport in the morning 9:30 am on 9th of Sep 2013. There was a Long line, where only one was counter served, at which only one Korean woman, without a name tag, who not speak english well, was working. When we had questions for her, she waved her hands and answered"wait wait wait" with no patience and not even looking at us. There was Messy management, three line ups that were all over the place. One customer was yelling. We talked to the manager on duty, Elaine, she did not show any concern about how the customer felt . We are aero plan members and very disappointed about this service and the checking in management. If given the option¡ê¬We will not choose this Airline again!


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