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I received an email today, ostensibly from Air Canada, saying my credit card had been charged for a booking I never made.Trying to reach someone at customer service I was cut off after a 45 minute wait I then called the Air Canada Montreal headquarters and was directed for customer service to a useless voice message. I finally reached an agent at Aeroplan who acknowledged the email and booking reference number was a hoax and told me to delete it (which I did). I WANT TO ENTER A VERY STRONG COMPLAINT REGARDING HOW IMPOSSIBLE IT HAS BEEN MADE TO SPEAK TO DIRECTLY TO A HUMAN BEING AT AIR CANADA CUSTOMER SERVICE.


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