Flag Boscov's Customer Service Review

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Dear Sir;

I am a loyal Boscovs shopper, and over the years have truly enjoyed shopping at your store. I might also add that this is the first time that I have ever written a letter complaining about customer service to any department store. I hope that you will agree that my experience warrants some attention.

I visited your store at the Neshaminy Mall this morning at around 7:15 AM. I am an early shopper and enjoy the early bird specials offered by various stores. I purchased several items in your men's department, and then I made a seperate purchase of a flashlight for only $0.99. I had seen a sign as I entered the door that the first 200 shoppers who purchased $10.00 or more would be given a Santa plate in the auditorium. I knew that my daughter who was home from college would enjoy it, so I headed up to the auditorium, both recepits in hand to get my plate. In the auditorium there was only one other customer, myself, and the sales clerk. I'm sorry I did not get the clerk's name, but she was approximately 70 years old. I handed her my receipt that had the purchase totaling over $10 and asked politely for the plate. The female clerk literally growled at me saying, "Give me your receipts." I attempted to explain to her that the other receipt was ineligible for the promotion (it totaled only $0.99), but at that point she reached out and literally grabbed it out of my hand. I was shocked, and asked her why she did that. She continued to growl (not politely explain) that customers are always trying to rip her off. At that point, I told her that she was inexplicably rude for grabbing something out of my hand. Her demeanor never changed.
She continued to growl, and never offered an apology for her behavior.

I understand that customers may try to take advantage of your promotions. I certainly am not one of them. However, your clerk assumed I was and treated me with an extreme amount of disrespect. There were many polite and appropriate ways to handle this situation. She chose to simply be rude, bullyish, and disrespectful.

I left your store totally infuriated and went to Macys where I was greeted and assisted by friendly and helpful cashiers.

You have just lost a very loyal customer.

Claire Donald
Yardley, PA


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