Boscov's customer service

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User Reviews

Posted by Anonymous

I had my wallet lost/stolen today. I called the phone number to report the stolen credit card and the woman who answered could not have been more helpful. She expressed her condolences and was so nice. GREAT JOB. I've been a BOSCOV's customer (she reminded me) since 1998 and now I really don't shop many other places at all. Boscov's has the clothes/shoes/undergarments/etc that I like and need. The staff has almost always gone above and beyond to help me. I also get my hair cut at the hair center there, and that's been a good experience as well. Boscov's in Pottsville is a great store. Thanks to all of your staff there. You make shopping FUN!

Posted by Anonymous

A security tag was left on something I purchased (by a very rude cashier who made me feel as if I was bothering her when I asked to be rung up). When I returned to have it removed I bought something else and ANOTHER security tag was left on. On my 3rd visit to have the tag removed the cashier did not speak to me and was talking poorly about another customer with the stock guy the entire time she was ringing me out. No thank you, goodbye or anything. Again as if I was bothering her. Worst customer service of any store I've shopped in.

Posted by Anonymous

Since the store you had at Marley Station is still empty would you come back. I love your store but there is none around me. I know lots of people I talk to miss your store. JC penny and Sears are at Marley but they have really gone down hill. Please think about re opening the store at Marley Station Glen Burnie Md.

Judy Rhodes

Posted by Anonymous

I just tried to call customer service to have a payment taken out of my account. I could not get my call to answered by anyone, in fact the phone would not even ring on your end. Lousy phone service as well as customer servise.

Posted by Anonymous

I am a long time customer of Boscov's Exton, Pa store.

I would like to comment on Michael Carey manager of the Shoe Department.

Michael always is pleasant and helpful. On my visit today, although the department was very busy, he stopped what he was going to help me find the perfect sneeker and size for my need. This isn't the first time he has done this.

He is an asset and credit to your store and his customer service skill is exceptional.
I Love my Boscov's!!!

Customer Service Ratings

Based on 116 votes.


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Hours of Operation

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Boscov's customer service news

Boscov's Ready to Roll

With about 250 employees at the store, Boscov said the company focuses on providing strong customer service along with low prices. "The work ethic of the people in this area is unbelievable. Our co-workers are our secret weapons," he said in commending ...

Arnold woman campaigns to bring Boscov's back to Glen Burnie

... the email address and reaching out to fellow Boscov's loyalists. Boscov's tenure at Marley Station was brief, 2006 to 2008 but Beale and her friends miss Boscov's affordable brand name merchandise, its devotion to customer service and free gift ...

Boscov's Department Store Plans Openings at Two GGP Malls

... and appreciate," said Richard Pesin, executive vice president of anchors and development for General Growth Properties, Inc. Known for its stellar customer service, Boscov's offers a broad selection of quality merchandise in its stores and online.

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