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9/9/2011 Shipped gtablet to service for repair – unit not charging.

9/23/2011 Tablet returned . Charger working fine but tablet now has stuck pixels(bright blue) and case creaks, plastic to plastic noise, mostly in upper right corner. Appears tablet not reassembled correctly. Both problems did not exist prior to repair.

9/23/2011 Called gtablet customer service, the person I talked to took all the info about the problem and said he would contact me in 15 minutes after checking with the person who worked on my tablet. While on the phone he looked up the repair order and said the motherboard was replaced. Never heard from them again.Called again a while later and had to leave a message as tech support was busy. Again no return call from support.

9/26/2011 Contacted Viewsonic customer support via email regarding lack of reply from gtablet support. Received an email with a case number (C1115399) and was told my case had been escalated to corporate and that I would be hearing from them in 24 to 48 hours as that is the typical amount of time to get an answer from corporate.

10/5/2011 Called Viewsonic customer support as I did not hear back regarding email of 9/26. Lady said would again escalate case and stated I would have an answer within 2 days. She also said I should get a replacement tablet as tablet shouldn’t have been returned in with newly created problems. Again never heard back from Viewsonic.

10/13/2011 Talked to Steve at Viewsonic customer support – explained the problem. Once again was told case would be escalated and guaranteed that I would hear from someone in 2 days or less.

Now it is 10/24/2011 and have yet to hear from Viewsonic. Has anyone at Viewsonic got a clue how to deal with the public. Obviously you don’t get many repeat customers. I am now retired, but used to custom build and sell computers. My preferred monitors were Viewsonics as your products and customer support were great. It would appear that is no longer the case.

Finally received a email from Viewsonic telling me Gtablet support would be contacting me. Gtablet support now wants me to send them the unit they screwed up, again at my expense, so they cant take another couple of weeks, and probable ship me a more screwed up unit. Again contacted Viewsonic corporate and they refuse to help.

Stay away from Viewsonic as their customer service, once great, is now non-existant.


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