ViewSonic customer service

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User Reviews

Sep

Posted by Viewsonic horror story

on 9/8/16 at 8:12AM

I would like to voice my concern about this company. On the surface it looks shiny and vibrant with great website nice and colorful with seemingly great customer care right?

Not in my case, I purchased a monitor online and within one month it went badÃ¢â?¬Â¦..I was sent an email with detailed instructions on how to get a replacement. Part of the instructions said to ship it back to Viewsonic. The postage was 44.00 so I figured that would be easily credited to my credit card no problem no fuss right? Ã¢â?¬Â¦.. NOT the case. I spoke with Jacqueline A. @ ViewSonic Customer Support who said I should have called first if shipping was a concern and got a shipping label sent to me. Really ? WHERE in the instructional email did it say to do that? So let me get this straight , I bought a monitor from Viewsonic for over 200 dollars it stopped working? Now to get it fixed I have to pay 44.00 shipping and the cold shoulder from customer service? YouÃ¢â?¬â?¢re a large corporation and youÃ¢â?¬â?¢re ripping a consumer off for 44.00 ? I have no working monitor , so you want me to wait 3 more days until you ship me a label? I actually thought with this big and reputable company it was not a big deal. To this day 2 weeks later no one will return my email

Oct

Posted by Maya

on 10/27/14 at 10:19AM

Worked great! I pressed 2 for return request, rep answered, asked me to email a photo of the problem I'm having with the monitor and gave me a case number. They will evaluate the issue and respond.

Aug

Posted by Anonymous

on 8/20/13 at 9:12AM

You have provided installer drivers of ViewSonic ViewSonic VX2770Smh-LED for Windows on your website. Not for Mac OS. Need them. The installer CD not working.

Feb

Posted by ash

on 2/11/13 at 6:35AM

they give contact number for support services but this number for customer services they are useless people and they have no technical person in hole company around the world I did mistake to by view pad 10

Oct

Posted by rigel4

on 10/31/11 at 8:00AM

9/9/2011 Shipped gtablet to service for repair – unit not charging.

9/23/2011 Tablet returned . Charger working fine but tablet now has stuck pixels(bright blue) and case creaks, plastic to plastic noise, mostly in upper right corner. Appears tablet not reassembled correctly. Both problems did not exist prior to repair.

9/23/2011 Called gtablet customer service, the person I talked to took all the info about the problem and said he would contact me in 15 minutes after checking with the person who worked on my tablet. While on the phone he looked up the repair order and said the motherboard was replaced. Never heard from them again.Called again a while later and had to leave a message as tech support was busy. Again no return call from support.

9/26/2011 Contacted Viewsonic customer support via email regarding lack of reply from gtablet support. Received an email with a case number (C1115399) and was told my case had been escalated to corporate and that I would be hearing from them in 24 to 48 hours as that is the typical amount of time to get an answer from corporate.

10/5/2011 Called Viewsonic customer support as I did not hear back regarding email of 9/26. Lady said would again escalate case and stated I would have an answer within 2 days. She also said I should get a replacement tablet as tablet shouldn’t have been returned in with newly created problems. Again never heard back from Viewsonic.

10/13/2011 Talked to Steve at Viewsonic customer support – explained the problem. Once again was told case would be escalated and guaranteed that I would hear from someone in 2 days or less.

Now it is 10/24/2011 and have yet to hear from Viewsonic. Has anyone at Viewsonic got a clue how to deal with the public. Obviously you don’t get many repeat customers. I am now retired, but used to custom build and sell computers. My preferred monitors were Viewsonics as your products and customer support were great. It would appear that is no longer the case.

Finally received a email from Viewsonic telling me Gtablet support would be contacting me. Gtablet support now wants me to send them the unit they screwed up, again at my expense, so they cant take another couple of weeks, and probable ship me a more screwed up unit. Again contacted Viewsonic corporate and they refuse to help.

Stay away from Viewsonic as their customer service, once great, is now non-existant.

View all 14 ViewSonic customer service reviews »

ViewSonic customer service

Customer Service and Technical Support

User Reviews

Sep

Posted by Viewsonic horror story

Oct

Posted by Maya

Aug

Posted by Anonymous

Feb

Posted by ash

Oct

Posted by rigel4

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