Flag Brother International Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

My laptop had to go to the shop so I switched back to an old desktop that had not been turned on in several years. My MFC printer would not work even after updating the drivers and updating everything that I had on the CPU itself.

So I had to wait for CS to open today (Monday)

Had a very, very difficult time understanding the young man with whom I spoke but I cordially asked him to keep repeating until I understood him and he fixed the problem that I had been unable to solve alone and he did it very swiftly considering I couldn't understand a lot and had to have him repeat - sometimes 203 times. He was very courteous and patient and never indicated that I was annoying him by the fact that I could not understand him. He was very pleasant. I'm sure he had trouble understanding some of the things I said, too.

And it was STUPID on my part - I'd avoided unplugging the cord from the back of the MFC because it was a hassle to get behind it. I'd only unplugged it from the back of the CPU. If I'd followed the instructions that Brother gave on their FAQs on their site, I'd have fixed the problem myself.

So there. Following instructions would have saved everyone a lot of time. Pay Attention To The Instructions!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video