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I am very unhappy with Trend Micro. I received a email that my subscription will expire on Sept 5th. I then receive an email on Sept 1st that my card was charge for a renewal for 1 yr. I budget each month, and I did not give authorization to renew for another year. Trend Micro never asked if I still have the computer or if the card on file is still active. Trend Micro website is confusing...the csr rep advised that the renewal is a default so the customer must opt out of the automatic renewal feature. That is not clear on your website and other customers had the same problem. I should not have to wait for a reimbursement of funds back to my account. I will not renew with Trend Micro in the future.


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