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I my family and I travelled on EI498 12th August, flight was 3.5 hours late. Only notified of delay when we arrived at departure gate upon announcement. We pre-booked our seats and paid EUR40.00 for the privlage only to be told that we could not use assigned seats for return journey because they were fire exits. I was assured by the air hostess Jeniffer that this would be resolved when flight had taken off. Never saw Jeniffer again when I spoke to her colleague I was informed that they were very busy and did not have time, at this point Jeniffer was standing close by but refused to acknlowdge me for the remainder of the flight. Very dissappointed with the crew on flight EI499.
I would appreciate a reply here as the service we requested was NOT provided, despite being paid for in advance.


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