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Aer Lingus was very sympathetic and helpful when I called them. I My daughter is young, traveling on her own, and going overseas for a semester of college, so I really needed to fix a spelling mistake (typo) of one letter in her name. Have you ever seen Fitzpatrick spelled "Fitizpatrick" with an extra 'i'? I'm afraid I'm the one responsible because my eyes are getting worse and worse with old age. However, I know from having been a travel agent that Aer Lingus cannot fix the typo, but I called them out of desperation after One Trave, the booking agency, had said they couldn't "change the name" even though I explained that technically this is not a name change, but is considered a typo, which can be changed. Aer Lingus was very sympathetic about my need to fix a typo in my young daughter's name, but they informed me that the original booking agent One Travel was the only one who could fix it. To help me, Aer Lingus put a note in the record, gave me an alternative phone number for One Travel, and told me that the typo absolutely could be fixed once One Travel called Aer Lingus for a waiver code. When I called One Travel again, they again insisted no name changes could be made, but when I told them what the airline said and requested in as kind a manner as I could that they ask a supervisor to call Aer Lingus, they complied. I'm still waiting to hear back, but I know I couldn't have gotten this far if not for the help I received from Aer Lingus. Wish me luck!!


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