Flag Trend Micro Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I had Trend Micro and got a massive virus that Trend Micro could not fix after a week of repeated calls to tech support. I took it to a local pro who had similar problems and had to wipe the computer and reinstall. The problem appears to be that Trend Micro picked up the reinstall date as a new purchase and billed me. I paid it on my credit card, thinking it was a normal renewal; but when I did my taxes this year I found Trend Micro had been renewed and paid for again 4 months later and again the following month! All three prices were different! It has been only 6 mos from the last "renewal" date and I am being told my coverage expires in a few days. I think I am due either a refund for excess payment or an extension of coverage equal to the dollar amount they already collected in June, October and November!! I reached a human using # as advised and was put on indefinite hold. That's probably why no one can get through. All their calls must be put on hold like that commercial for airline miles/rewards at a call post in Siberia!! The one where he looks at all the red lights blinking on hold and says "so pretty!" as he walks out the door!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video