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Absolutely the worst customer service department I have ever dealt with. after 5 hours of phone calls and 3 1/2 hrs with one rep from corporate customer relations department (usually the people that are actually able to resolve issues) I thought I had resolved a warranty repair issue and Palm would actually repair the Palm Pre Plus smart phone without a $400 deposit. Yes, $400 deposit on a phone still under warranty. I was to ship the phone back to their repair facility and call corporate customer relations with the tracking number.At that point, they were to ship a refurbished phone back to me.I shipped the phone on Friday afternoon and called them with the tracking number.A few hours later, I received a tracking number from Palm, which when tracked, showed that they expected to ship that day and the phone should arrive on Monday.While occaisonally checking the tracking over the weekend, it became apparent that the phone was never shipped as promised.Upon inquiring as to the staus of the shipment on Monday, I was told that it would "PROBABLY" be shipped Monday and I would have it on Tuesday. I asked the rep if she could do better than confirm that the phone had not yet shipped (I already knew that) and "Probably" was the best she could do. I do not have the luxury of spendidng hour after hour talking to a Palm Corporate Customer Relations Rep who did not seem to make any effort to deliver on their promise. After arriving home from work and tracking again and finding that there was still no progress at all I called and talked to my 4th Corporate Customer Relations Rep who told me that since it was after 7:00PM, he could not accomplish anything until tomorrow at best. I am skeptical at best.I now understand why Palm was in bankruptcy when HP bought them. I caution everyone to avoid purchasing ANY PALM PRODUCT. In fact, the phone in question was purchased through the HP online store and was not only FREE with a 2 year contract extension with AT&T, but I also received a $50 gift card for thr HP store. The net cost of the phone was -$50. Moral of the story--You get what you Pay For. Caviat Emptor. Once I get this phone backm (if I ever do) I will be done with Palm and HP FOREVER. Enough is Enough.


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