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So Boarders, ARE YOU listening to your USA customers, OR are you going to continue using out of the country help for your Customer service..
I have had the same experience with purchasing a book off the internet. I was actually in the store and was unable to fine the book I wanted and the sales clark then looked it up on the computer and stated that the book was no longer available in stores and it could be ordered over the internet, and I would receive in 6-8 days. So we ordered. A week later,I checked on it and they told me that the book could not be found and then inform me that I purchased a USED book, and I would NOT have bought a used book. (it just the way I am). After arguing with the lady on the phone and still not having any idea where the book is, I called my credit card company and told them not to pay this bill, I was disputing it. This was approx. 2 weeks ago. The book as vanished in thin air, and after reading all these comment, I think alot of your books are vanishing in thin air, are you not concern about you public image, though I did just hear you guys went bankraupt! You customer service is EVERYTHING, if we aren't happy, neither is you company. If you would use people who live in the USA who understand our society and our love of books and reading. You would not have lost loyal customers


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