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Most frustrating experience. I tried to cancel my Borders Plus 5 days after getting it. Spoke to Customer Service In Phillipines who gave me a confirmation number and told me someone would call to finalize refund. No Call. 10 days later still no credit. Called back and finally spoke to a supervisor who said she would credit immediately and would call back with another confirmation number. No Call, no credit. Called again and was kept on hold for 10 minutes. I'm done with Borders. No wonder they are bankrupt


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