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I have a comment to make that I wrote in Word; no special characters and copied into you Comment Space. When your website told me it was HTML I took out all formatting (tabs). But it still told me it is HTML. I am NOT a computer geek and have no idea what that means - nor how to correct it. So I am typing a briefer account here (without the luxury of time saving copy/paste) but it is without the receipt, warranty and contact information that was in the previous email text. See below for my suggestion as to how I can get that to you.

Basically: I am very annoyed at how difficult it is to get through to anyone at Ryobi for waranty service (no such problem if I want to spend money on a part. I got thru to them quickly). I have been trying to get through to the Warranty Department via phone since March (50+ hours in queue, different days, different times of day) trying to get my lawn mower taken care of while it was still under waranty. It was having intermittent issues back then. Then this Monday, when I went to mow my lawn, it had moved past intermittent - AND WOULD NOT START AT ALL. I spent Monday checking and cleaning all that I am permitted to check and clean and still keep my warranty - hoping that would fix it since I could not bear more frustration in queue with no answer). It didn't. So, on Tuesday I spent another 5 hours trying to talk to someone in the Warranty Department (this time I was offered to press #1 for a call back at their convenience). I waited 4 hours for that call back - unable to make phone calls I needed to make in case you all got a busy - and didn't call back and unable to leave the house.) When they called back (1 hour past your published quitting time so I was almost out of the house) I was then transferred to a Supervisor (Marion). She needed to confer with the Technical Department and promised she would call back the next morning (09/27) at 8:00AM. But by 1:05PM on 09/27 I was STILL waiting. Enough already. I want my warranty to be honored. And I want MY Valuable time to be respected.

At this point, since I can not get through without giving up even more of my valuable time, and since promises to call me back are not being kept - I do need to buy a replacement (today) to mow my lawn before it grows too tall to be cut by a Ryobi. I will go to Home Depot TODAY to buy that replacement, A REPLACEMENT FOR WHICH RYOBI NEEDS TO REIMBURSE ME (under warranty) - $308.99 at all of my local Home Depots (that includes Sales Tax). I have all the info you need, receipt info, warranty info, numbers off of my machine, etc. - but can not get it to you since; 1) You don't answer the phone, 2) You don't return calls when you say you will, 3) Don't answer snail-mail letters (I sent on to Ryobi HQ on June 7) and 4) You don't have a published email address. I don't have a cell phone to make it more convenient for Ryobi (I don't need one and would rather spend THAT money on more important things - like gas for my car these days). I also don't have an email address (letters or phone calls work fine for me) AND I WILL NOT GIVE OUT MY CONTACT INFORMATION ON SUCH A PUBLIC FORUM

So here is my only solution (that I can think of)

My friend does give her permission for you to email her with a Ryobi email address (or direct phone number - no excessive wait queues) of someone at Ryobi who I can reach to give whatever info you need from me to get this in motion (TIME IS OF THE ESSENCE as I do not have 100's of dollars just sitting around to spend on replacement lawn mowers AND my CREDIT CARD BILL WILL NEED TO BE PAID ON 10/25 (I'll need the reimbursement - IN HAND - by that date). Her email address is the one provided in the answers to your questions below. You WILL get an out of office response. Even so, emails are getting through (so don't worry)

DO NOT SAVE IT NOR USE IT TO SEND HER ANY PROMOS OR OTHER STUFF.

It is NOT her lawn mower, so it is not her problem - she is just trying to help me to reach you and should not be made part of data collection because Ryobi is not available by phone, does not have a published email address, and doesn't return phone calls - when promised.
Thank you


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