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The Borders customer service reps in the Philippines are friendly and eager to help, I'll give them that. Unfortunately, they also seem to be poorly trained in English and in using Borders' computer system. In short, they do not have the basic skill set required for the job.

I sent them a written query about a recent order, and received back an email stating that the entire order had been canceled.

I recommend using 734.477.1100 - this is their corporate office in Michigan, and your calls will go to someone who is fluent in English.


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