Flag Hotels.com Customer Service Review

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I will never book through this company again. They charged us for a room before we even stayed in the room and my booking did not require payment before stay. I had them send me an email that the room was paid for and when we checked in the hotel charged us again for the room. The hotel said we needed to contact them as they cant talk to them. So I guess now we will be in a fight to get money back from either the hotel or hotels.com. I wouldn't suggest booking at the Best Western Plus Charles Hotel either because they changed our booking to a suite when I wanted a jetted tub. Said they had no way to contact us.


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