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Borders has the perfect customer care stonewall! They will initiate resolution of issues only when contacted via email, but then direct customers to contact help via an 800 number (offshore) when you reach them they say that they will transfer you to tech support. Of course tech support will not answer their phones, the original contact takes your number and assures you that you will be contacted. They never do...when you email another message describing the frustration of this system they apologize but insist that the 800 number is the only way to solve ebook issues. They have created a loop that is difficult to break.


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