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I purchased a replacement coffee carafe directly from Hamilton Beach and it's been 10 days and I still haven't even received a tracking number. I tried and couldn't get through by phone to speak with with someone
or receive an email that at least allows the ability to reply to a human representative. I'm so disappointed. I'm trying to cancel my order but I haven't been successful yet. I thought replacing the part directly from the manufacture would guarantee the best fit instead of a compatible part. This well known and established company should be ashamed to have such negative reviews and non responsive customer service. Will Never buy another product from Hamilton Beach again.


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