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I am a business banking customer at the branch on Bowman in Little Rock, Arkansas. A wire transfer of $10,000,000 USD was sent by my business partner in Seoul, South Korea to my Sun Construction and Ready Mix Concrete LLC account in Little Rock. Bank of America never credited my account and refused to trace or investigate the wire transfer after I emailed the transmittal receipt that was sent to me. Donna Austin, Branch Manager was put on notice in December 2021 to be expecting the wire transfer. Luis Cantu is the Regional manager. I emailed him and called him several times and got voicemail. He never returned my phone calls nor answered my email.
Finally, I decided to contact a responsible person in charge to investigate this serious matter.


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