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I have been trying for days and days and days to reach any live person from Hayward customer service. The first day I waited 1hour and finally gave up! I've call almost every phone number listed for Hayward including your corporate on the web, some numbers weren't even Hayward numbers, yet listed under Hayward contact numbers.. This morning I started all over again seeking technical help for my new pool sweep..I have called these numbers and every time it stated " YOU HAVE REACHED US AFTER HOURS"
You state your hours are from 8 am to 5pm, I was calling well after your 8 am.. How does this company function...in other words, YOU HAVE NO CUSTOMER SERVICE!!!! Have all of your corporate suits give it a try, call any number of your non "CUSTOMER SERVICE" contact numbers! Love your products! Seriously disgusted with what you call Customer Service.....
I finally did reach a human..They then passed me on to another person they new nothing a of the products?
They then said a service tech would call me back...someone indeed did call...Again it's wasn't a technician....again they said a technician would call......within 24 to 48 hours..........This is NOT CUSTOMER SERVICE! Really 1 to 2 days?. This represents a lack of concern for a customer... ya gotta at least try to get better.. I have read many customer feed back stories and they all read pretty much like mine. CAN'T REACH CUSTOMER SERVICE! This is a true statement, it's unfortunate that the suits aren't paying attention..


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