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I want to record my extreme disappointment with Suzuki and to offer you the chance to respond before I take the matter further.
I purchased a Suzuki bike rack for my Suzuki vehicle. It was very noisy, which I was surprised by, but I tolerated that. I had other problems with the rack and was well supported by my local dealership - Brentwood in Kirkcaldy in Fife, UK. Finally the rack broke. The metal sheared while I was driving with my bike on the rack. The consequences could have been disastrous had I not been wary of the rack in any case. As soon as I saw the bike listing, I was able to stop. Had I been on a main road with traffic, I could have had my car damage and may well have lost the bike, which had an original purchase price of £1500. There was no question of fault on my part.
This incident took place in June. You agreed to replace the rack. I am still waiting for that to happen. I have received no apology, no explanation and not even any acknowledgement from Suzuki. I find this appalling. I have been seriously inconvenienced apart from the potential consequences of the original incident. It seems to represent a total failure of customer service.
I look forward to hearing from you


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