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I am a newer customer to Alpha Romeo who leased a Stelvio from Arrigo in West Palm Beach. I brought my vehicle in for its first oil change which was supposed to be complimentary according to my service contract. Granted I brought the vehicle in 2 months past the time my car said I needed it to be done however, due to both of my parents contracting covid and being in the hospital for 3 weeks... I had no choice but to take care of their home, pets and bills as well as my own during that time. I will let you be advised that my car was well under the 10,000 miles also to be told that I would not be covered for the oil change. Now, its not the money but the principal being a first time customer along with Alpha Romeo trying to build their brand again, that this experience has left an extremely bad taste in my mouth and I will never lease or buy from Alpha Romeo again. I felt the representative that I spoke to, not only was hard to understand, but lacked in sympathy toward my situation. After all, its not like i brought the vehicle in 6 mos later and over the mileage required for the oil change. I am extremely upset to have not been accommodated during these challenging times and circumstances. I will take my business elsewhere in the future.


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