Alfa Romeo customer service

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Customer Service

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Phone: 745-031-979

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User Reviews

17
Aug

Posted by Austin Marcantel


on 8/17/23 at 10:05AM

My alfa romeo gulia 2017 has had a problem with the check engine light and the etc light popping on randomly when driving around. My car enters into some sort of limp mode where it won't go above 40 or 50 when they turn on. When i unplug the battery and plug it back in it returns to normal. When i took it into service the warning lights weren't on and there were no problems, but they still couldn't help me with my problem. I live far away from the dealerships so i can't drive it 40 minutes away with it in limp mode. How do i go about getting it fixed then?

29
Mar

Posted by Kristin


on 3/29/21 at 10:09AM

I am a newer customer to Alpha Romeo who leased a Stelvio from Arrigo in West Palm Beach. I brought my vehicle in for its first oil change which was supposed to be complimentary according to my service contract. Granted I brought the vehicle in 2 months past the time my car said I needed it to be done however, due to both of my parents contracting covid and being in the hospital for 3 weeks... I had no choice but to take care of their home, pets and bills as well as my own during that time. I will let you be advised that my car was well under the 10,000 miles also to be told that I would not be covered for the oil change. Now, its not the money but the principal being a first time customer along with Alpha Romeo trying to build their brand again, that this experience has left an extremely bad taste in my mouth and I will never lease or buy from Alpha Romeo again. I felt the representative that I spoke to, not only was hard to understand, but lacked in sympathy toward my situation. After all, its not like i brought the vehicle in 6 mos later and over the mileage required for the oil change. I am extremely upset to have not been accommodated during these challenging times and circumstances. I will take my business elsewhere in the future.

09
Nov

Posted by NEVER BUY AN ALFA


on 11/9/19 at 11:03AM

I Have Tried Calling This Number 5 Times And Your Numbe Ron Your Website Is One Digit Short. Besides That My Stelvio Has Been In The Repair Shop 5 Times For The Same Reason. Each Time For The Same Thing. My Stabilizer And Engine Light Indicates There Is Something Critically Wrong. The Car Has Had To Be Towed. It Took Eight, (8) Hours To Get Your Tow Trucks To Me. After Two (2) Weeks In The Shop, The Car Broke Down Again 4 Days Four Days Later. I Have Had This Car Since May Of 2018. I Have Less Than 10,000 Miles Because I Am Terrified To Take It On Trips. I Have Been Driving A Rented Dodge. I Am Paying You Money For A Piece Of Junk. Replace My Car Or Give Me My Money Back.

Customer Service Ratings

Based on 76 votes.

2.9

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Alfa Romeo customer service news
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