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Since 1967 I have purchased 24 Ford vehicles, 19 new and 5 used. Many models, 2 Mercurys, 5 Lincolns and 17 Fords. Over the years I have seen a dramatic improvement in features, performance and quality. I recently purchased a 2021 Aviator from Apple Autos in Minnesota and even though I have only owned this vehicle for a short time I am sure I will be very pleased with it. My buying experience has not been good. After signing up, agreeing to a price and ordering the car I was told that the order needed to be converted from a 2020 to a 2021 and that the price would go up $750. When the car arrived I was told that an agreed to rebate of $2000 did not apply to the 2021. The dealer accepted half of this increase. I recently drove the car to Florida and I took it in for service. The dealer here asked me about my Lincoln Access Rewards account. I knew nothing about this so I checked into it. I found out that I should have been signed up when the car was purchased and that I would have got points for the purchase but I was no longer eligible because I waited too long.
I realize I am an old person that does not have a smart phone and is not up on face book, twitter and alike but this is all very disappointing. Everyone I have dealt with has been very polite but honestly has been no help. I am embarrassed for Lincoln and Apple Autos but if nothing is done I will go elsewhere if I am fortunate enough to purchase another car. John Weyandt [email protected]


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