Lincoln customer service

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Customer Service

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Phone: 800-521-4140

  • How to reach a live person:
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  • Hours of Operation:
    • 8:00 a.m. - 5:00 p.m. Local Time (Monday-Friday)
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User Reviews

20
Sep

Posted by Anonymous


on 9/20/23 at 2:14PM

In this year alone, I purchased 2 navigation updates. The 2nd update was because the first update wasn't working properly. Still, having to purchase a 2nd update, in such a short time, is wrong. Now, in traveling to an hotel in Durham NC, the navigation took me all over the place, 5 miles from the hotel. It had us making more turns than you can imagine. When I reset the site, it continued to go all around and not in the correct direction. The address was on ELF St.in Durham. It is directly across from Duke hospital. It has convinced me that Lincoln cannot be relied on and this will have to be My last Lincoln

23
Feb

Posted by Contact help.com


on 2/23/22 at 9:19AM

When we leased our Lincoln we were promised in the contract a comparable loaner car during service appointments.
OC Welch thinks a comparable car is a Ford F-250 Diesel. I am a 71 year old woman with a bad back. There is NO WAY I could drive a truck of that size. The service department at OC Welch is unwilling to work with my husband and me.
This is NOT the Lincoln experience I am paying for.

21
Apr

Posted by Miffed


on 4/21/21 at 5:10AM

Lincoln is terrible. There dealers have low inventory on Navigators so they are not discounting much at all and will not do dealer trades. So i want to buy a Navigator, no dealers close to me have one and no dealers that have them will trade them with a dealer close to me. Not to mention that since there arent a lot of them around, they are charging as much as possible for them. What a scam this company is.

09
Apr

Posted by Candy5600


on 4/9/21 at 9:47AM

Upset after being in lock down so long Lincoln black label won't honor our certificate for a dinner. Are they hurting that much that they won't hot or what was promised when we signed on. Culinary concierge could care less. Very disappointed in Lincoln. Bah! Humbug! What a farce.

03
Mar

Posted by Lincoln Motor Co


on 3/3/21 at 4:05PM

Since 1967 I have purchased 24 Ford vehicles, 19 new and 5 used. Many models, 2 Mercurys, 5 Lincolns and 17 Fords. Over the years I have seen a dramatic improvement in features, performance and quality. I recently purchased a 2021 Aviator from Apple Autos in Minnesota and even though I have only owned this vehicle for a short time I am sure I will be very pleased with it. My buying experience has not been good. After signing up, agreeing to a price and ordering the car I was told that the order needed to be converted from a 2020 to a 2021 and that the price would go up $750. When the car arrived I was told that an agreed to rebate of $2000 did not apply to the 2021. The dealer accepted half of this increase. I recently drove the car to Florida and I took it in for service. The dealer here asked me about my Lincoln Access Rewards account. I knew nothing about this so I checked into it. I found out that I should have been signed up when the car was purchased and that I would have got points for the purchase but I was no longer eligible because I waited too long.
I realize I am an old person that does not have a smart phone and is not up on face book, twitter and alike but this is all very disappointing. Everyone I have dealt with has been very polite but honestly has been no help. I am embarrassed for Lincoln and Apple Autos but if nothing is done I will go elsewhere if I am fortunate enough to purchase another car. John Weyandt [email protected]

View all 41 Lincoln customer service reviews »
Customer Service Ratings

Based on 134 votes.

3.0

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Lincoln customer service news
Sheriff: Shots through a door killed Lincoln Heights man

Eric Keesee was fatally shot in his own house in Lincoln Heights earlier this month. Court documents reveal more about what happened. On Aug. 6, Keesee, 46, and Charles Robinson, 49, were arguing at Keesee's home in the 900 block of Wabash Avenue, ...

Oklahoma football: Lincoln Riley the 4th highest-paid Big 12 head coach

When Oklahoma football coach Lincoln Riley agreed to a new 5-year contract valued at $4.8 million annually, he became one of the top-20 highest-paid coaches in the college ranks. The USA Today annual salary survey of college football head coaches lists ...

Lincoln-area restaurant Prairie Plate named to national Good Food 100 list

A Lincoln-area restaurant is one of four from Nebraska to be named to the "Good Food 100" list of sustainable restaurants. Prairie Plate Restaurant, which is about five miles northwest of Waverly, was not only one of the 100 on the list put out by Good ...

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