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Went to shop 3x on Saturday. 2nd visit I scheduled an appointment for 3:30. Went back at 3:30 was informed there was 4 people ahead of me and it would be 10-15 minutes. (Only 3 stylists working) I asked if my appointment and 3rd visit to the shop meant nothing? Was informed she didn't know why the appointment was made to begin with (?). I asked how long I'd need to wait for this appointment time and was told 10-15 minutes max. Long story short, I was called back to the chair 45 minutes later. My cut was done by the mgr. who didn't spray the hair. Cut it dry in about 8 minutes. My "appointment" was for a brow wax as well, that was less than 3 minutes. Total time in chair and paying less than 15 minutes after waiting 45 for my appointment. My hair is a mess and not anywhere close to the photo I provided. Ironically it's amazingly the same look as the other 3 ladies in front of me. None of which were happy with their results.
The manager spent more time photographing a highlights clients hair results than she spent on any of her next 3 cuts.
Sign in shop and out front offered warm towels with cuts. Not one client received anything ... we were ushered in / out no small talk no consultation on what we wanted ... overall a wasted day with extra mileage for a horrible cut from an overworked stylist with a could care less attitude. My third cut at Supercuts with 2x unsatisfactory results. I'm done with the chain ... now I get to wait a few months for this mess to grow out. Thanks for the extra mileage, wasted day, broken appointments, inattentive service and un performed promos. Just how I wanted to spend my only day if the week off.


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