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To Whom it may Concern:

I am writing to you to share my experience at your Sparta location on January 28th. I have been a customer at Supercuts in Sparta since they opened. I go to the salon every two months and up until last week I have always been pleased with the service I received. On January 28th, I went to Supercuts for my usual appointment: wash, color, and cut. After my hair was washed, I needed to use the restroom. Mckenzie, the manager, who has also styled my hair for years, told me I could not use the restroom. I explained that I am a frequent customer, and that I am 78 years old and that when I need to go, I need to go. She once again denied my request. She was rude and not compassionate at all. At no point was I told that I would be unable to use a restroom. When I called to make my appointment, this was not mentioned, when I entered the salon, nobody communicated this to me. There were no signs anywhere notifying me of this. Had I known this, I would never have made the appointment. I ended up leaving the salon with wet hair in 10 DEGREE weather because I needed to use a restroom and could not wait until my hair was done and was being denied the right to use the bathroom on the premises. I am incredibly disappointed and shocked at the way I was treated. To allow a senior citizen who has been a regular customer for years (one who always tips generously as well) to be treated this way is terrible business practice. I am writing to make you aware of this incident and because I want to know if this is a new policy or if this is just this store. When I go to a supermarket or restuarant, there is always a restroom available for customers. I am astounded at the way I was treated. I would appreciate a response to this email. Thank you for your time.

Sincerely,

Anna Gonzalez Sanguinetty


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