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I'm extremely disappointed with Great Clips and this year's free haircut for veterans. I've been going to GC for over 20 years and have a wonderful gal who knows exactly what to do for me. I was there on 12 Dec and as we are chatting, I mentioned I had to use my free haircut card before it expired at the end of the year. She informed me the card had expired on 11 Dec!!!!! She was off on the 11th so I waited for her to be there. When I was given the card on 11 Nov, nobody mentioned it was only good for a month, most of the employees were unaware of the change. My gal said she could not honor it as she would get in trouble and I would not want that to happen. I'm a female 20 year veteran and look forward to the annual recognition, and in the past, Great Clips was at the top of the list with a free haircut. I left yesterday feeling like I had been slapped in the face and kicked in the gut. Come on, Great Clips, you can do better than that!!!


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