Flag Kentucky Fried Chicken Customer Service Review

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This evening and approximately 8:30 I was the only car at the drive-through Lane and I was attempting to order three chicken legs with a side of mashed potatoes no gravy. It took a minute but I was informed that they have only one chicken leg and it comes with two sides what did I want? I said all I want is the one chicken leg I guess since you only have one with a side of mashed potatoes no gravy. She repeated it back to me one chicken leg with a side of mashed potatoes no gravy I said yes I do not want another side this is all I want. She told me it was $4 and some number of change I can't remember and I pulled around the corner pulled up to the window to pay gave her a $5 bill told her hang on to the change I know there's a shortage. She added me a bag with my stuff very friendly hope you have a good night and I was going home. I live about 15 minutes from the restaurant and by the time I got home and inside my house and Ready-to-Eat it had probably been 20 minutes. So I open the box and yes there was a chicken leg, unfortunately it was mostly batter you take a bite and the coating fell off revealing in a very small chicken leg. Which is okay I guess maybe that's the way they come maybe I just got the last one and that was the odds of what you're going to get. Then I open the lid on my mashed potatoes, when I said no gravy I meant none instead I got basically half a cup of gravy on top of a little bit of mashed potatoes. To say I was upset is correct. I was not out of my head angry I just wanted to call and tell them to listen more closely when someone places an order, whether it's from the customer to the order taker or from the order take her to the cooked some where the conversation changed and I wanted them to pay closer attention next time. I called the number it rang for over a minute and then it went to busy. Okay, I thought well maybe they're getting busy so I waited 5 minutes after eating my chicken leg and staring at my ocean of gravy I'm a little bit of mashed potatoes wondering if I could scrape off enough to actually eat some of it. I did do that I got approximately 4 bytes of mashed potatoes out of the entire cup that holds them. The rest was thrown down my kitchen sink. So I went back to my chicken leg and finished eating that oh, it was very good there just wasn't much of it. So I tried to call again this time it just rang well over a minute-and-a-half nobody was going to answer so I hung up. I am not happy, I think that's if you're going to charge $4 for a chicken leg one leg, with a side of an edible mashed potatoes and a biscuit. I don't think that's a huge order and I don't see why there was a mistake made. I just thought you should know that maybe you should retrain some of your people to pay attention and make sure even after they repeat it back to you that they either write it down or they immediately make it so there are no mistakes. Thank you


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