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This is the most convoluted and screwed up mess I have ever dealt with. I have called and done repeated chats with Sebastian and Juan in Columbia and now one in the Philippines. We had to cancel our booking due to COVID. The owner agreed to a full refund, however your company has made this beyond difficult. We received a partially and still trying to get the remainder. I WILL EVER USE VRBO AGAIN! Your customer service, convoluted website, and secrecy of location and in USA is ridiculous. I was told Texas, but that was all they would reveal despite repeated requests.


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