Flag Overstock.com Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I purchased a Sunjoy 10x10 Gazebo with Netting and Khaki Canopy from Overstock on August 11,2020 for $300 Order# 3037180005. I was told it would be arriving on August 24,2020. I was given a tracking number. When I click on the tracking number it confirms that it has been shipped and is in Morrisville, NC at the UPS location where I live. I never received it. My husband called Overstock last night on August 27, 2020 and spoke to a Customer Service Rep. He was informed that it actually never shipped and was out of stock but his debit card was charged the $300. She said she would check the warehouse and call him back in 4 days to confirm. I am very upset as to why Overstock would let us purchase an item that was out of stock and then send us a tracking number to an item that was never shipped and then charge our debit card. If we would have never called to track this item I guess it would have just been in limbo and we would have never received an updates. I am highly upset with Overstocks lack of communication and customer service and will never recommend or do business with Overstock again.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video