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My service dog jean Louis has been getting regular monthly groomings with you at Tatum & Shea, Phx, since I got him at 10 months and he is 5 now. He has always been shaking uncontrollably when I bring him in to you though this behavior is not for anywhere else...and was assured he is fine and no worries.I picked him up in December and came home to find this groom was not finished and he was actually cut on his anus muscle at 2:00 location as explained by the vet. He is still suffering when he goes to the bathroom as he cries when he poops and avoids it as long as possible, even after it is healed. The issue I have with you and your company is NO RESPONSE AT ALL OR ACCEPTANCE OF THE REALITY NO ONE FOLLOWED PROPER PROTOCOL....the LEAD manager GARRET, was informed and given all copies of the $600 bills for this injury by the manager I met in June, since I hoped this was finally healed. NO ONE WILL GIVE A WRITTEN RESPONSE AND THE VERBAL IS YES, WE HAVE GIVEN ALL TO THE SAFETY TEAM, YET AGAIN NOTHING FROM THE SAFETY TEAM. IT IS NOT JUSTIFIED TO TAKE MONEY AND WHEN A PROBLEM HAPPENS TO IGNORE OR FLEE. PLEASE RESPOND to info immediately. The store has all my info to share with you. dated July 24, 2019 7am


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