Petsmart customer service

Petsmart is a national chain of pet and animal supply stores. Petsmart also offers boarding and veterinary services in some stores though a partnership with Banfield Pet Hospital. Petsmart offers customer service by email, phone support and form submission.

Leave a Comment
Update this Listing

Customer Care

Update this Department Add a Comment

Phone: 888-839-9638

  • How to reach a live person:
    • Press 3 for a customer service rep
  • Hours of Operation:
    • 24 hours a day, 7 days a week (except Christmas Day)
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

26
Feb

Posted by KWANISHA DAJE


on 2/26/24 at 11:57AM

Petsmart Is Trash, They Do Not Spcialize In Dogs At All. I Brought My 4 Pound Yorkie To Get A Groom, They Half Cut Her And Then Told Me There Was Nothing They Could Do Because Shes Moving Too Much (mind You Ihave A Friend Who Says Her Dog Bites People And They Continue To Groom Her For Years) This Is My Dogs First Time Being Groomed And Im Sure She Was Scared, But Who To Bring Her To? Other Than The Best Pet Place In The World? Yea Right Petsmart Is A Scam!!!! They Do Not Care, They Are Tacky And I Cant Believe They Sent My Dog Back Half Cut, After Theye Are Suposed To Be The Dog Go To. They Lady Said To Me "we Can Refer U To Some Private Groomers Because We Dont Have The Harnests And Tools We Need To Continue Her Cut" What??? You Dont Have The Tools? But Arent You A "dog Groomer?" Make It Make Sense, I Will Never Spend Another Penny In Raggedy Ass Petsmart. They Can Never Touch My Dog Again, I Hope They Get Shut Down In The Days To Come.

12
Mar

Posted by Peggy


on 3/12/23 at 7:45PM

Hello. I am writing to compliment the store in Pottstown Pa. Since the manager Brian has been working at this store,he has been very helpful
In locating different needs in this store, and the store is well supplied and very clean and organized. We All Appreciate the Pride that he demonstrates everyday in this store. And he creates a strong family environment with his team workers in this store.Thank Him Please...Very Much Aporeciated. Peggy Zesotarski.

12
Sep

Posted by Anonymous


on 9/12/19 at 12:37PM

I will never shop at petsmart again!!! Your phone service is the worst I have ever tried.

07
Sep

Posted by Kc


on 9/7/19 at 10:49PM

Ww want to complain about the rude and poor service of short haired girl cashier at petsmart west valley.we love to shop there but that girl has an attitude problem.she always gives customers a poor service very unprofessional

24
Jul

Posted by d


on 7/24/19 at 6:02AM

My service dog jean Louis has been getting regular monthly groomings with you at Tatum & Shea, Phx, since I got him at 10 months and he is 5 now. He has always been shaking uncontrollably when I bring him in to you though this behavior is not for anywhere else...and was assured he is fine and no worries.I picked him up in December and came home to find this groom was not finished and he was actually cut on his anus muscle at 2:00 location as explained by the vet. He is still suffering when he goes to the bathroom as he cries when he poops and avoids it as long as possible, even after it is healed. The issue I have with you and your company is NO RESPONSE AT ALL OR ACCEPTANCE OF THE REALITY NO ONE FOLLOWED PROPER PROTOCOL....the LEAD manager GARRET, was informed and given all copies of the $600 bills for this injury by the manager I met in June, since I hoped this was finally healed. NO ONE WILL GIVE A WRITTEN RESPONSE AND THE VERBAL IS YES, WE HAVE GIVEN ALL TO THE SAFETY TEAM, YET AGAIN NOTHING FROM THE SAFETY TEAM. IT IS NOT JUSTIFIED TO TAKE MONEY AND WHEN A PROBLEM HAPPENS TO IGNORE OR FLEE. PLEASE RESPOND to info immediately. The store has all my info to share with you. dated July 24, 2019 7am

View all 119 Petsmart customer service reviews »
Customer Service Ratings

Based on 240 votes.

2.4

Get Immediate Help

Have a Petsmart question? Get immediate Petsmart support from HelpOwl.com.

Returns & Refunds

Review the Petsmart return and refund policy at ReturnsAndRefunds.com.

Got an Idea?

Have an idea for Petsmart? Submit, rate and comment on Petsmart ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Petsmart corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Petsmart customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Petsmart hours of operation for locations near you!. You can also find Petsmart location phone numbers, driving directions and maps.

Petsmart customer service news
PACC celebrates National Adoption Weekend by waiving adoption fees

TUCSON, Ariz. - Pima Animal Care Center is celebrating National Adoption Weekend by waiving adoption fees for all PACC pets sold at three PetSmart stores in the Tucson area. Those locations include: • PetSmart at Oracle & Wetmore. • PetSmart at El Con ...

3 PetSmart employees cited for animal cruelty after Nashville raid

Three employees of a Nashville PetSmart were cited for animal cruelty Friday in connection with a raid and investigation late last month. Two men and a woman, employees of the store on Sawyer Brown Road in Bellevue, were cited by Metro Animal Care and ...

Two Sick, Rescue Guinea Pigs Given Second Chance at Glam Life of Picnics and Movie Nights

As pets go, guinea pigs aren't super demanding. They require food, water, a comfortable and size-appropriate home, checkups with the vet and some TLC. Sadly, for a pair that were being sold by a PetSmart in Nashville, very few of these basic needs were ...

Related Companies

Listings for companies similar to Petsmart: