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I moved some of my savings from Bank of the West to Marcus. As I had both checking and savings accounts I was told they were linked and I would not need overdraft protection. Marcus arranged a wire transfer. Bank of the West charged me $35.00 for an overdraft. They did not call me, text me or message me. Instead they sent a postcard. This is not acceptable. When I went to my branch bank to close my savings account the young man was disinterested and a bit rude. On my average of $8000.00 in savings it would take me many years to earn $35.00 in interest. I am disappointed in your lack of customer service.


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