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I just heard the very sad news that Randall's on lake Austin blvd is becoming an HEB soon. Randall's customer service is top notch and HEB has horrible customer service. I'm just devastated. I had the worst experience trying to get Tilliamook ice cream to HEB at another store in Austin. They wouldn't get back to me and the customer service at your headquarters did not either. Finally I got the ice cream at Randall's and even at sprouts. I quit shopping at HEB because of the horrible treatment. HEB has everyone fooled on being so great. You get the tillamook ice cream in the store I might change and try HEB. You alll need to make sure u work on customer service and be more open to getting products in your store. And most of your stores in Austin stink...smell funny. Work on cleanliness.


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