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Good afternoon. I am a recurrent customer at DSW. I usually go to the store in Gainesville, VA; they are super helpful and friendly. I recently had to go to the Fair Lakes DSW to get a certain size. Angela was the cashier, and she was rude. I explained to her that I had an exchange. I had called a few hours ago, and the boots should be behind the counter. She kept questioning what I was trying to explain to her. She never smiled and had a very condescending tone of voice. Once she started the exchange, she needed a manager for a key turn. The manager, Grace, over. Grace was wonderful!


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