Flag HEB Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I was standing behind and elderly customer who was speaking to a cashier by the name of Lisa about an item she left in the store which was a package of Thick Cut Bacon for 3.50 and she had her receipt. Well the cashier expressed how she can't just give the bacon to her to replace her package, so a Manager by the name of Derrick comes out and states he has to roll the cameras back to see if she walked out the store with the bacon. The woman looked totally confused stating she is being honest she didn't have the bacon when she got home. Seeing how confused she was and how the cashier was being rude and inconsiderate I asked the elderly lady was she okay and I asked the cashier could I speak to the manager who is handling this situation. She leaves and comes back saying he said you all have to wait, so I asked for his name and she stated I can't give you his name. This was the worst customer service I have ever saw, so the store manager passes by and I asked him what's the protocol for when a customer leaves an item. He states because it's so many people uses that excuse they have to check the cameras. I was really upset at what they was putting this woman through so I volunteered to purchase the bacon that the cashier has and she tells me I have to go and get back in line which the lines are going down the isles. The Store Manager response when I said how horrible Lisa's customer service was said he would speak to her. I do not plan on shopping again at this location or any location for that matter cause no customer should be treated that way especially an elderly lady. I ended up getting back in line to purchase the bacon for the lady. This was the HEB #25/369


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video