Flag Comfort Inn Customer Service Review

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I recently stayed at one of the comfort Inn in Stoney creek Hamilton I called a couple of weeks earlier to get rates for two rooms two nights .the rap didn't give me individual rates but a total of what it would cost me and I asked twice to make sure I understood was that total for one room or total for both she stated for both . So I went ahead and reserved . I also asked for an email with confirmation and details I gave two of my email addresses .but received none. I called them 3 times each time she said it was done but I received nothing she said to check my junk mail and again nothing .I called Microsoft to question my email .anyway I showed up to my time of reservations and got charged double what she quoted me on the phone and when I tried to remind her of me asking whether it was for one room or both she denied her quote that she wouldn't have done that . My word against hers not a fair situation. If I had known it was double the money I would have called a different place maybe two queen beds and shared more reasonable for my budget . They gave me the brush off that their rates are based like gas one time up and one time down according to demand.I felt embarrassed there were other guests around so I retreved .I guess I am stupid and I should have know. All I could say to them was to be more clear with their customers and played double but its been chewing me inside . I feel conned.


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